Director of Training and DEI

The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.

Hybrid: 4 days in office/1 day remote

Join UP! We are lighting the path home, one person at a time.

About Urban Pathways

Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.

Responsibilities

Reporting to the Chief People Officer in Human Resources, the Director of Training and DEI of Urban Pathways is responsible for the strategic development, implementation, and oversight of comprehensive training programs and DEI initiatives. This role will enhance the organization's capacity to support its mission of providing inclusive and equitable services to vulnerable populations, including individuals experiencing homeless, mental illness, and chemically addicted. As a member of the Sr. Leadership Team, the Director will cultivate a culture of learning, quality service, excellence, collaboration, and continuous improvement. The Director will be an active member of the DEI committee of the Board, to ensure alignment with organizational goals and to foster a culture of inclusion, collaboration, and continuous improvement. The Director will be an active listener, critical and strategic thinker and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment.

Key Responsibilities and Essential Functions

Training and Development:

• Implement, conduct and evaluate training programs that address core competencies in service delivery, leadership, and regulatory compliance.
  • Serve as training lead and oversees internal training partners
  • Establishes annual training calendars comprised of all staff trainings.
  • Monitors all employee training and prepares and distributes monthly training reports.
  • Prepares and distributes employee training certificates and supporting documentation to employees, program management, and Human Resources.
  • Maintains a tracking system to ensure all staff attend and complete mandatory and assigned trainings.
  • Engages in an ongoing review of training programs to ensure relevance; ensures training methods, content, software utilization, etc. are appropriate and at industry best practice levels.
  • Manage the Learning Management System (LMS).
• In collaborating with Sr. Leadership, lead the development of curricula tailored to different staff levels, including frontline staff and leadership.
• Oversee onboarding processes and continuing education for all employees, ensuring training programs meet the needs of a diverse workforce.
• Collaborate with departmental and program leadership to identify training gaps and assist with creating targeted development plans.
• Coordinates internship program with an aim to provide meaningful, hands-on experience for interns while contributing to the organization’s mission of serving vulnerable populations.
• Monitor and report on the effectiveness of training initiatives, adjusting strategies as needed to improve outcomes.
• Works closely with the Chief Compliance Officer, senior management, and program management to ensure training complies with funding agency, regulatory agency, and Urban Pathways laws, regulations, policies, procedures, and guidelines.

DEI Strategy and Leadership:

• Develop and implement DEI strategies that advance the organization’s commitment to equity, inclusion, and respect for diverse communities.
• Facilitate workshops and training sessions on cultural competency, anti-racism, and gender inclusivity, among other DEI-related topics.
• Provide consultation and coaching to senior leaders and managers on best practices for fostering an inclusive work environment.
• Conduct ongoing assessments of organizational policies, procedures, and practices to identify and address DEI barriers.
• Serve as a resource and advocate staff and the people we serve, ensuring that DEI is a central component of all operations.

DEI Committee:

• As needed, assist the Board in developing DEI policies and objectives that align with the organization’s strategic plan.
• Work with the board to ensure ongoing training in areas related to DEI, leadership, and service delivery.
• Participate in committee meetings, providing subject matter expertise and facilitating discussion on DEI and training initiatives.
• Assist with providing regular updates and recommendations to the Board’s DEI Committee on metrics, benchmarks, and progress toward DEI goals.

Community Partnership:

• Engage with community partners, funders, and regulatory agencies to promote DEI and training initiatives.
• Collaborate with external trainers and consultants to bring in specialized training expertise.
• Build relationships with peer organizations to share best practices and advance collective DEI goals.
• Develops and maintains ongoing relationships with universities, colleges, and trade schools for professional development opportunities.
• Represents Urban Pathways at various internal and external meetings.

Data and Reporting:

• Develop metrics to track the impact of training and DEI initiatives and report findings to senior leadership and the board.
• Ensure compliance with all relevant state and federal regulations regarding employee training and DEI standards.
• Assist with preparing grant applications and reports related to DEI and workforce development.
• Perform other related duties as assigned.

Qualifications, Education and Experience

• Bachelor’s degree in Human Resources, Organizational Development, Social Work, or a related field (Master’s degree preferred).
• Minimum of 3-5 years of experience in training, curricula development, workforce development, or DEI leadership roles within the non-profit or social services sector.
• Proven experience in developing and implementing DEI strategies and training programs.
• Strong communication, presentation, and facilitation skills.
• Ability to build consensus and influence others at all levels of the organization, including board members.
• Experience working with vulnerable populations and a deep commitment to social justice.

Skills & Competencies

• Demonstrated knowledge of program development, design, management, and operations.
• Ability to engage during learning - lead and facilitate sessions, check for understanding and support with additional technology as needed.
• Be a relationship builder who collaborates closely with Sr. Leadership, and staff and is open to receiving feedback to better support the organization's learning needs.
• Exceptional problem solving, analytical, decision-making, time management, and organizational skills.
• Management style aligned with a client centered, employee-oriented culture by emphasizing quality, continuous improvement, employee retention and development, and optimum performance.
• Excellent verbal, oral, interpersonal, and written communication skills, including experience with developing and delivering presentations along with summary report writing.
• Ability to prioritize and manage multiple projects simultaneously and change priorities as needed based on the needs of the organization, and/or external stakeholders.
• Proficiency in Google Suite & Microsoft 365, Videoconference, & technical online skills.
• Working use of CARES, AWARDS, and other funder reporting databases is a plus.

Capabilities

• Desire to perform the essential functions of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Comfortable with using public transportation to travel to and from various programs sites and able to conduct on and offsite training.