Program Analyst, Technical Compliance

About Acacia Center for Justice:

The Acacia Center for Justice (“Acacia”) provides legal support and representation to immigrants facing deportation through the development, coordination, and management of national networks of legal services providers serving immigrants across the country. Acacia’s goals are twofold: to support immigrant legal services and defense networks to provide exceptional legal services to immigrants; and to advocate for the expansion of these programs and the infrastructure critical to guaranteeing immigrants access to justice, fairness, and freedom. Acacia ensures accountable, independent, zealous, and person-centered legal services and representation to protect the rights of all immigrants.

Job Summary:

The Technical Compliance (TC) Unit at The Acacia Center for Justice plays a pivotal role in advancing our mission to support and defend the rights of immigrants at risk of detention or deportation. Our unit is dedicated to creating and maintaining systems that ensure all processes remain focused on the needs of immigrants in removal proceedings by serving as the liaison between contractual obligations and service implementation. Through effective communication, reporting, and auditing of adherence to contractual requirements, both within Acacia and across our extensive network of subcontractors, we ensure contract stability.

The Program Analyst will support the LARS Technical Compliance team by handling a variety of tasks to ensure that program staff meet their contractual obligations. This role involves monitoring the compliance of subcontracting legal service providers through regular data entry, reporting, and audits, and escalating any concerns to the LARS Technical Compliance leadership promptly.

Primary Duties/Responsibilities:

Management of Subcontractor Onboarding and Offboarding

• Troubleshoot and resolve onboarding/offboarding issues.
• Audit processes under manager supervision.
• Manually update or change workflows in our database when necessary.

508 Compliance Remediation of Public Document Library

• Ensure documents are 508 compliant for inclusion in Acacia’s public document library.

Support Management of Interpretation Vendors

• Create accounts for new vendors.
• Review vendor billing.
• Facilitate meetings with interpretation vendors.

Support Management of Electronic Signature Vendor

• Create accounts for subcontractors.
• Update forms available on the platform.
• Review billing and track usage of the electronic signature vendor across the network.
• Troubleshoot straightforward subcontractor questions about the platform.

Administrative Support Tasks

• Conduct initial reviews of subcontractor small business reporting to ensure all responses are submitted and follow up as needed (twice a year).
• Review subcontractor submissions for long-distance travel approval requests to ensure completeness and follow up as needed(quarterly).
• Review subcontractor technical compliance plans during renewal periods to ensure submissions are complete, requested updates are made, and plans are finalized (once a year).
• Collaborate closely with managers in charge of each submission to escalate questions or concerns appropriately.

Additional Responsibilities

• Take on additional responsibilities as needed based on work distribution and team structure shifts, ensuring flexibility and responsiveness in all tasks.

Required Skills, Knowledge, Abilities:

• Strong organizational and multitasking abilities.
• Exceptional attention to detail and task management/organization skills. Excellent communication and interpersonal skills.
• Proficiency in database management and updating workflows.
• Ability to troubleshoot and resolve technical issues efficiently.
• Competence in vendor management, including billing review and meeting facilitation.
• Experience with electronic signature platforms.
• Detail-oriented with the ability to conduct thorough reviews of submissions.
• Ability to work collaboratively with managers and escalate issues as needed.
• Demonstrated ability to proactively anticipate and identify a range of challenges, coupled with a knack for applying innovative solutions.
• Demonstrated ability and interest in gaining skills with new technological platforms, including proprietary program databases, contracting software, and operations software as may be required by organizational, or program demands.
• Proficient in Excel and other Microsoft Office Suite programs, e.g., Outlook and Word, Smartsheet.

Preferred Skills, Knowledge, Abilities:

• Interest in program administration, public policy, or project management.
• Previous experience in subcontractor management, provisions of legal services and immigration field.
• Experience with government grants and contracts.
• Knowledge of interpretation services and vendor management.
• Familiarity with 508 compliance requirements.
• Understanding of small business reporting requirements.
• Desire to effectuate change in partnership with government.
• Lived or affiliated experience with the U.S. immigration system.
• Commitment to immigrants' rights and race equity.

Education and Experience:

• Bachelor’s degree 2-3 years of relevant experience.
• Experience in a similar role, preferably within a mission-driven organization.
• Ability to work on multiple projects effectively and efficiently, both independently and collaboratively with a team.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational skills and the ability to prioritize, multi-task, and work under deadlines
• Ability to work collegially in an open and collaborative team environment; patient and approachable.

Compensation and Benefits:

Acacia has established an internal compensation philosophy that centers equity and pay transparency. The salary for this position is set at $65,000. This is a non-exempt position. The salary listed is just one component of Acacia’s total compensation package for employees. Supporting Acacia staff—both personally and professionally—is our priority.

• Medical/Dental/Vision- Some plans at $0 cost to the employee
• Employee Assistance Program
• 20 days per year of vacation time
• 12 days per year of sick time
• 5 personal days
• 4 organization-wide Wellness Days
• 11 observed holidays, including the last week of December.
• $2000 Professional Development Stipend
• Home office set-up stipend
• Internet Stipend
• 401k with 5% employer contribution, no employee participation required.
• Student loan repayment assistance.
• Gym Reimbursement

People of color and those who have been impacted by the criminal system and immigration system are strongly urged to apply. Acacia is deeply committed to race equality, inclusion and belonging and strives to create a work culture that recognizes everyone's unique lived experience.

To Apply:

Submit your resume and cover letter through the Acacia Careers site. If you encounter technical issues or have accessibility needs, email your resume and cover letter to hiring@acaciajustice.org with Subject: ATTN: Human Resources / [Job Title], Acacia Center for Justice

PLEASE ONLY SUBMIT THROUGH ONE METHOD.

Equal Opportunity Employment:

Acacia is an equal opportunity employer and seeks to recruit persons of diverse backgrounds and support their retention and advancement within the organization. We are committed to fostering a workplace culture inclusive of people with respect to their race, ethnicity, national origin, gender/gender identity, sexual orientation, socio-economic status, veteran status, marital status, age, disabilities, political affiliation, religious beliefs, or any other characteristic. Our commitment to justice and diversity also means providing a work environment that is welcoming, respectful, and engaging.

This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements but constitutes a general definition of the position's scope and function within our organization.

Acacia Center for Justice is an equal opportunity/affirmative action employer. All qualified applicants will be considered for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, current employment status, or caregiver status.

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