Manager, Storytelling and Engagement Communications

POSITION TYPE: Exempt, Full-time position

REPORTING TO: Director, Communications

POSITION LOCATION: Washington D.C. with Hybrid Work Schedule, Requiring 3-Days of In-Office Presence

Amplify Voices, Drive Change: Harnessing Stories to Transform Health care

About Us:

At Families USA Foundation, we're more than just a workplace - we're a community dedicated to making a difference in the lives of individuals and communities nationwide. Since 1981, we've championed high-quality, affordable healthcare and improved health for all, and have cultivated strong relationships with consumer leaders, advocates, and partner organizations across all 50 states and the District of Columbia.

Position Overview:

Families USA seeks a creative and strategic Manager, Storytelling & Engagement Communications to amplify the voices of health care consumers and drive policy change. This role bridges storytelling, media relations, and digital engagement by curating and sharing lived experiences across diverse platforms.

The Manager will cultivate partnerships with mission-aligned organizations, interview consumers, and manage a robust storytelling database to inform publications, campaigns, and media efforts. Collaborating with internal teams, they’ll creatively highlight these stories to engage stakeholders, including media, policymakers, and partners.

This position ensures consumers’ challenges and triumphs are at the forefront of health care advocacy, fostering meaningful connections and advancing Families USA’s mission to achieve high-quality, affordable health care for all.

Key Responsibilities:

• Develop and execute an integrated storytelling strategy in partnership with the Director of Communications, aligning efforts across public relations, web, and social media platforms.

• Build and maintain relationships with health care consumers and mission-aligned partners to expand and sustain Families USA’s story bank.

• Identify and prepare consumer storytellers for a variety of platforms and events, including media interviews, Capitol Hill activities, and digital campaigns.

• Write compelling, consumer-centered narratives for Families USA publications, social media, digital outreach, and media engagement.

• Manage and maintain the storytelling database, ensuring it is current, organized, and reflective of diverse consumer experiences.

• Support media and internal team requests for consumer stories by providing thoughtful recommendations and timely responses.

• Stay informed on best practices in storytelling, health care policy, and engagement strategies to enhance content development and partnerships.

Qualifications:

A bachelor’s degree in journalism, communications, public relations, marketing, creative writing, English, or a related field is required, along with 3-5 years of professional experience in communications with a focus on storytelling and engagement.

The ideal candidate is a proven communicator with exceptional writing, editing, and interpersonal skills and a passion for using storytelling to advance social justice and policy change. Candidates must demonstrate strong project management and organizational skills, with the ability to juggle multiple priorities in a fast-paced environment. Proficiency in AP and Chicago styles, Microsoft Office Suite, and familiarity with tools like EveryAction or Asana is preferred.

A deep understanding of narrative frameworks and sensitivity in handling diverse and complex stories are critical for success. Bilingual proficiency is highly valued, along with a demonstrated commitment to Families USA’s mission of achieving high-quality, affordable health care for all.

Benefits and Perks:

Our salary range for this role is $70K - $80K and will be commensurate with experience. In addition to competitive compensation, we offer a hybrid work schedule, comprehensive health and retirement benefits, generous vacation time, and much more.

Why Join Us:

Joining our team means embracing a dynamic, empowering, and collaborative work environment where you'll have the opportunity to reach your full potential while contributing to a meaningful mission. We foster an atmosphere of respect and support, where every team member is valued for their unique contributions. We believe in equity, recognizing that our differences allow us to accomplish our most effective work. Collaboration is at the heart of what we do - we optimize our collective resources, skills, and experiences to carry out our mission and maximize our impact. We strive for excellence in everything we do, working tirelessly to increase our organizational impact and improve the lives of the people we serve. Accountability is paramount - we embrace practices that build trust, reduce stress, and enable us to work more effectively and efficiently. Transparency is key - we communicate clearly and proactively to gain insight into our priorities, make informed decisions, and encourage camaraderie.

Application Process:

We encourage all qualified candidates to apply online and include in your application: your cover letter, resume, and writing sample. This position will remain open until it is filled. Successful candidates will be contacted for first interviews.

Families USA is an Equal Employment Opportunity employer. We do not discriminate against employees or applicants for employment without regard to race, color, national origin, sex, sexual orientation, marital status, religion, age, disability, gender identity or expression, personal appearance, family responsibilities, political affiliation, results of genetic testing, or service in the military.