Part-time Client Services Assistant (Hybrid)

DVP seeks a bilingual, part-time Client Services Assistant to join a passionate team of attorneys and advocates helping survivors of intimate partner violence and their children gain safety and independence. Candidates must be bilingual English/Spanish. The Client Services Assistant provides critical support in a variety of ways to make the client experience as efficient and effective as possible. The ideal candidate can thrive working both independently and collaboratively, is self-motivated, and has a passion for providing high-quality and compassionate services for vulnerable populations. This is a hybrid position with a flexible 20 hours per week.

About DVP

The Domestic Violence Project (DVP)’s mission is to help survivors of intimate partner violence and their children live free of violence and abuse, marshalling the combination of legal and advocacy services necessary to secure justice and a dignified quality of life. We consider intimate partner violence – regardless of gender, sexual identity, religion, immigration, or other status – to be a human rights violation. We serve an average of 1,600 survivors annually across all five boroughs of NYC through our comprehensive direct services (legal representation in family law and immigration matters, and advocacy case management), plus an additional 1,000+ reached through community outreach, education, and clinics. The Client Services team specializes in advocacy for survivors including in matters of housing, emergency shelter, criminal justice, civil legal, and public benefits; as well as holistic supports including empowerment groups, Know Your Rights workshops, and direct assistance.

Job Responsibilities

The Client Services Assistant will report to the Director of Client Services and is responsible for the following:

• Intakes: Conduct prospective client intakes by responding to messages left on DVP’s warmline voicemail and email inbox in a timely, professional, and trauma-informed manner; Maintain accurate records of communications

• Client Text Communications: Schedule and send alerts and reminders to clients using our text message service, Signalvine

• Translation: Provide live Spanish/English translation for attorney/client meetings (at an agreed upon schedule); translate documents, communications, and flyers as needed

• Community partner coordination: Help coordinate and track new community-based partnership opportunities for staff to present outreach; Facilitate referrals between agencies

Requirements and Qualifications

• 1-3 years of experience working with survivors or other underserved populations.

• Fluent in Spanish and English.

• Proficiency working with individuals of diverse backgrounds and lifestyles.

• Ability to work with clients in a sensitive and trauma-informed manner.

• Strong organizational and administrative skills.

• Demonstrated ability to work independently and as a team member.

• Exceptional interpersonal, speaking, and writing skills and the ability to apply these skills in diverse situations.

• Interest in working within a multi-disciplinary legal framework.

Salary and Benefits

This is a bargaining unit position represented for collective bargaining purposes by the National Organization of Legal Services Workers, UAW, Local 2230. The salary range for this position is $27,387.04 - $29,244.43/year, commensurate with experience and assuming 20 hours/week worked. The Urban Justice Center offers a robust benefits package, which at 20 hours/week includes:

• Medical Insurance available on first day of employment

• Dental Insurance

• Eye Care Reimbursement

• Employer Retirement Contribution

• Pet Insurance

• Generous Vacation and Personal Time, including 2 weeks vacation, 2.5 personal days, and 1 week paid time off during annual office-wide holiday closure; early release summer Fridays and before federal holidays; day after Thanksgiving; birthday

• 6 paid sick days

• Flexible spending account 

• Commuter Benefits

• Gym reimbursement program  

• An organizational culture valuing employees’ work/life balance

DVP is currently operating on a hybrid schedule: Main office days are Tuesdays, Wednesdays, and Thursdays, with exception of client accompaniments, outreach, etc. Hybrid schedule may change upon needs of program. DVP office hours are 9am-5pm – this position’s hours will be flexible within that timeframe.

To Apply

Submit a (1) cover letter, (2) resume and (3) references via email to Maria Martinez, Director of Client Services, at mmartinez@urbanjustice.org. Please write “CLIENT SERVICES ASSISTANT” in the subject heading.

We regret that due to high volume, we are unable to respond to inquiries and will only contact those candidates selected for consideration. Please do not contact us via telephone or fax.

DVP is an independently operating division of the Urban Justice Center, a social justice nonprofit organization based in New York City. The Urban Justice Center is home to 12 social justice projects that operate independently but share the agency's infrastructure, as well as a common commitment to finding innovative solutions to the problems of poor and vulnerable people.  

The Urban Justice Center is an equal opportunity employer. People of color, LGBTQ individuals, and individuals with disabilities are encouraged to apply.