Constituent Services Representative/Caseworker

The office of Congressman Herb Conaway (NJ-03) seeks to hire an experienced Caseworker for the District Office in a full-time capacity. 

The Caseworker, officially known as a “Constituent Services Representative,” plays an integral role by serving as a liaison to the federal government on behalf of the Member’s constituents. The Caseworker will handle a portfolio that includes, but is not limited to, the State Department/Passports/Non-Immigration Visas, IRS, Social Security Administration, Health & Human Services, CMS, FEMA, Dept of Transportation, Dept of Education, and Dept of Labor on behalf of the Member. The Caseworker will work closely with the District Director and other Caseworkers to provide outstanding service to the Member’s constituents. The Caseworker is responsible for answering written casework correspondence as well as phone and in-person communications with constituents.

As a first-term Member office, we are looking for a proactive, solutions-oriented individual who can work alongside the rest of the District Office staff to help create and fine-tune our processes. Other responsibilities may include tabling at local events to let the community know that our office is available as a resource; answering the phones and greeting visitors; assisting with administrative items; and other duties as assigned. Previous casework experience is required. This is not an entry level position. 

This job requires the ability to execute multiple competing priorities in a fast-paced environment. Candidates must have the ability to prioritize and follow through on time-sensitive requests. Providing excellent constituent service is a priority. Discretion and empathy are essential in this position. Our team values accountability, honesty, professionalism, and kindness.

Salary is between $55k-65k. Among other benefits, the position offers health insurance, retirement benefits with an employer match, paid sick leave and annual leave, and access to the Student Loan Repayment Program. The office is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex (including marital or parental status), sexual orientation, gender identity, disability, age, or national origin. 

Interested candidates are encouraged to submit a resume, cover letter, and three references to resumes.herbconaway@mail.house.gov. We look forward to working with you! 

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• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other