Constituent Services Representative

The Office of Congressman Tom Malinowski seeks a Constituent Services Representative based in his Somerville, NJ office to advocate on behalf of constituents seeking assistance with federal agencies or accessing federal benefits or resources.

This is a public-facing position, directly assisting constituents of New Jersey’s 7th Congressional District. Applicants must possess the temperament to communicate in a tactful, pleasant, and professional manner at all times.

Essential Job Functions:

• Advocate on behalf of constituents seeking assistance with matters before federal agencies; this could include but is not limited to assistance with the IRS, travel and immigration, social security, medicare, and veterans benefits.
• Acts as the representative for the Congressman within their areas of responsibility, including answering casework correspondence, meeting with constituents, and serving as a liaison with federal, state, and local authorities;
• Prepares periodic reports for the Congressman on pending cases and district activities in their assigned issue areas;
• Continually screens active cases and provides regular status updates to constituents;
• Maintains up-to-date files on all cases;
• Assesses casework for problems requiring intervention from the Congressman.
• Screens and refers cases, when appropriate, to other federal or state legislative offices;
• Provides logistical support to the Congressman at events he attends in the district and serves as support staff for events hosted by the office.
• Performs other duties as assigned.

Skills and Knowledge Required:

• Ability to learn quickly and develop a thorough knowledge of local, state, and federal agency processes.
• Professional telephone and email demeanor;
• Ability to work cooperatively and courteously with others;
• Thoroughness and careful attention to detail;
• Ability to exercise discretion and independent judgment in fulfillment of casework responsibilities.

Applicants must be willing to work a flexible schedule, including some evenings and weekends, and can expect a portion of each week to be spent outside the office meeting with constituents and representing the congressman at events. Applicants must have a valid driver's license and working vehicle.

1-2 years’ experience preferred but outstanding recent graduates are welcome to apply. Starting salary for this position is $40,000 to $45,000 a year commensurate with experience. This office is an equal opportunity employer; we do not discriminate on the basis of race, color, religion, national origin or citizenship status, sex, gender identity or expression, pregnancy, sexual orientation, age, disability, or military status.

To apply, please send a resume, cover letter, and short writing sample to NJ07Resumes@mail.house.gov with the subject line “NJ07 Constituent Services Representative.”