Customer Service Representative

About Company

Welcome to ICWA, Albuquerque

Once you’ve made the decision to join our fitness programs, we begin providing you with the best wellness training, assistance and coaching available. ICWA is dedicated to helping you reach your optimal fitness through whatever program will best suit you and your needs. Everyone’s an athlete; we simply show people how to discover that and attain their fitness goals.

Begin With an Assessment

Your job is to be the athlete; ours is to show you how to do so. This means an assessment is necessary to determine how to create that path to wellness. No two people have the same injuries, need the same attention or have the same way of moving—we design programs that are flexible enough to suit the individual.

Job Summary

We are looking for a Customer Service Representative to join our team. This is a full-time, remote position. The ideal candidate will have excellent communication skills, be able to work independently, and have a strong attention to detail.

Responsibilities of the Customer Service Representative include:

• Providing excellent customer service to customers via phone, email, and chat

• Answering questions about products and services

• Solving customer problems and resolving complaints

• Processing orders and payments

• Tracking orders and providing updates to customers

Qualifications for the Customer Service Representative position include:

• 2+ years of experience in customer service

• Excellent communication skills, both written and verbal

• Strong problem-solving skills

• Ability to work independently and as part of a team

• Attention to detail

ICWA provides a comprehensive total rewards package that includes:

• Competitive Premiums for Medical, Dental, and Vision

• Paid Time Off and Flexible Holiday Program

• Company Paid Disability (includes paid Maternity Leave), and Life Insurance

• Paid Family Leave

• Retirement Plan with Employer Match

• Flexible Work Schedules (Hybrid or Remote, when possible)

• Education and Training Assistance

• Employee Assistance Program

• Employee Discounts

EEOC statement:

ICWA is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.