Case Manager

Catholic Charities of Los Angeles, Inc. is one of the largest human services providers in California that operates a variety of programs to serve the poor and strives to find permanent solutions to crisis situations by offering clients the tools and resources needed to achieve greater self-reliance and stability in their lives.

The Refugee Employment and Acculturation Services (REAS) program assists refugees to adjust and adapt to the American Workplace, learn English, and ultimately achieve self-sufficiency. The program is designed to provide employment and training services for eligible refugees residing in Los Angeles County less than five (5) years. The REAS Case Manager I independently manages a large caseload of clients, conducts assessments, makes appropriate service referrals, and conducts follow up activities in line with Department of Public Social Services policy for REAS services. 

Responsibilities:

• Provides a clear understanding of the REAS program, referral to appropriate program components based on appraisals, test results, and program policies, and advises clients of program choices.
• Coordinates actions in accordance with DPSS policy, CalWORKs guidelines, and GAIN procedures
• Motivates and provides encouragement to clients to move toward employment and self-sufficiency in effectively conveying the benefits of working.
• Role models professional business attire for clients when performing daily activities.
• Performs various tasks to include office and telephone interviews, data entry, scheduling appointments, and other case related activities.
• Reviews employment goals with clients and makes individual job matches.
• Ensures that all clients have a basic resume and have practiced interviewing techniques to begin job search activities.
• Registers and monitors attendance and activities of all clients on caseload.
• Assists clients in locating job openings by utilizing available tools, such as personal computers, fax machines, copiers, employment bulletins, videotapes, and community resources.
• Monitors and reviews the manner in which the job search is being conducted by each client and offers encouragement and suggestions for improving their job search activities.
• Assists clients in resolving scheduling problems and in planning their welfare to work activities.
• Meets all standards established for this position as outlined in the performance criteria.
• Provides services in a culturally sensitive manner.
• Properly documents all activities in the CalSAWS system, prepares daily, weekly and monthly reports, interacts with the DPSS when appropriate.
• Ensure provided services are in compliance with REP RCA/CalWORKs policies and procedures. 
• Prepares program reports as required.
• Works cooperatively with DPSS and Program Superiors. 
• Works with other agencies to ensure clients receive all needed services. 
• Links clients to existing agencies and community resources, including advocacy. 
• Displays sensitivity to the client population’s cultural and socioeconomic characteristics. 
• Represents program at various agency and community meetings.
• Responds to internal and community correspondence and memos.
• Performs related duties as assigned.

Qualifications:

• Bachelor’s degree from an accredited college/university and one or more years of related experience in case management services; or AA Degree and two years of case management experience; or AA degree and two years of employment counseling experience; or AA degree and two years of work experience in a GAIN/REAS services environment
• Bilingual fluency in English and Spanish
• Trauma Informed Case Management principles and best practices.
• Applicable state and federal laws and regulations.
• Providing services to immigrant/refugee communities, REAS/GAIN background preferred.
• Knowledge of local public and private resources and services.
• Ability to communicate in a sensitive and professional manner with a diverse group of clients
• Experience working with the business community.
• Ability to successfully execute many complex tasks simultaneously. 
• Ability to work as a team member as well as independently.
• Must pass criminal and background check prior to hire.
• Must be able to operate standard office equipment and travel between office locations throughout Los Angeles County.

The job will work out of the following locations: Glendale, CA. 91204, and/or Los Angeles, CA. 90015