Administrative Systems Specialist

National Children’s Museum is a world-class institution that aims to spark children’s imaginations and encourage them to dream. Steps off the National Mall and Pennsylvania Avenue, National Children’s Museum celebrates the joy of childhood through science, technology, engineering, arts, and math (STEAM) exhibits and programs. As Administrative Systems Specialist, you will help realize this vision for hundreds of thousands of visitors each year.

What you’ll do

As Administrative Systems Specialist, reporting to the VP of Finance and Administration, you will be a critical member of the administrative team. You will help provide support for all of the Museum’s administrative and systems efforts and provide excellent customer service to internal and external stakeholders.

• Assist with administrative support across all areas of the Museum;
• Serve as the in-house expert for PatronManager, the Museum’s CRM system, including managing all sales, group bookings, field trip and education programming reservations, and visitor use of PatronManager, programming and releasing tickets, and running sales and attendance reports;
• Enter and maintain clean data and adjust records as needed to maintain data quality and ensure useful output of reports;
• Send weekly/monthly financial updates and reconcile systems database to accounting reports each month;
• Monitor general field trip, education, and birthday email inbox for queries and respond in a timely manner to provide exceptional customer service;
• Provide logistical support for Museum events; and
• Support other Museum-related tasks as needed.

What we believe are important experiences + traits for this role

• Bachelor’s degree;
• Previous experience in the non-profit sector, preferably at a cultural institution;
• High attention to detail and excellent organizational skills;
• Customer service perspective and polished interpersonal skills;
• Ability to balance multiple time-critical projects and pivot quickly;
• Team player who values a collaborative working environment;
• Knowledge or experience working with emerging technology and interactive software systems;
• Strong writing skills with the ability to tailor messaging to different audiences; and
• Passion for the mission of National Children’s Museum.

Additional helpful experience for this role:

• 2+ years of relevant systems and database experience;
• Previous experience managing data; and
• Proven ability to manage large projects while maintaining attention to detail.

Hours + location

Full-time position located at the National Children’s Museum at 1300 Pennsylvania Ave NW.

Must be available to work onsite from 9am to 5pm five days per week. Occasional weekends

and after-hours work are required for meetings and special events.