Membership and Development Associate

Staff position, full time, exempt employee

The salary for this position is $60,000 - $75,000 per year, commensurate with experience. Eno also offers a competitive benefits package that includes but is not limited to:

• 80% Employer-funded medical, dental and vision insurance for employees and dependents and 100% Employer-funded long-term and short-term disability and life insurance
• Generous vacation, holiday, and sick time, including the week between Christmas and New Year's Day.
• 5% match on 403(b)/retirement contributions after 1-year of full-time employment. 
• 50% funding of public-transit commuter benefit as well as discounted annual capital bikeshare membership

The position in based in Washington, DC, though remote work flexibility will be considered.

About Eno:

The Eno Center for Transportation is an independent, non-partisan think-tank that shapes public debate on critical multimodal transportation issues and builds an innovative network of transportation professionals. The leader in our field for nearly a century, government and industry leaders rely on Eno for timely research and an independent voice on policy issues. Our policy work is credible, independent, and impactful. Our professional development programs are high-quality and well-respected. Through these programs, Eno builds innovative leaders and practical skills. Since our founding, Eno has instructed over 4,000 transportation professionals. Our team consists of fun, diverse professionals in a highly collaborative environment. We believe in fostering personal and professional growth.

Overview/Summary:

The Membership and Development Associate is an indispensable member of the Eno Center for Transportation (Eno) staff. This staff member helps to ensure the smooth operations of Eno’s membership and other development programs and initiatives across the organization. This position also provides members and other partners with support to access the website, job listings, and other services as needed.

The Membership and Development Associate reports to the Chief Development Officer. The position is full-time exempt, with occasional weekends and evenings required.

Job Responsibilities include, but are not limited to:

Membership Coordination and Support (50%):

• Provide account management and technical support to members, assisting them in accessing Eno services and resources. Develop and create tutorials, guides, and other resources as needed to enhance the member experience. Collaborate with the Development and Communications staff to implement strategies that improve member satisfaction and engagement.
• Prepare and send Eno’s key digital publications: ETW, ETW Express, and Eno Connector in collaboration with the ETW editor and Chief Development Officer.
• Manage membership support systems to ensure a world-class member experience by gathering feedback, supporting the implementation of enhancements, and providing excellent customer service.
• Foster strong relationships with current and prospective members, addressing their needs and inquiries promptly.
• Enter and update attendees, members, alumni, and other stakeholders in Eno’s CRM database to ensure data integrity. Track payments and invoices for members, courses, and special events to maintain CRM accuracy. Ensure member and alumni distribution lists in Mailchimp are up to date and correct.
• Contribute to Eno Transportation Weekly as the staff author for Eno-related items, including solicitation of content from outside sources and coordinating content from Eno staff. Manage freelancer work, as needed.
• Work with team to develop an editorial calendar ensuring a diversity of topics across all modes of transportation and engaging external members and experts to submit op-eds.
• Perform other duties as assigned.

Communications and Development Support (50%):

• Serve as the first point of contact through the Eno Public Affairs mailbox, providing a positive first impression for members and participants, routing press inquiries, and offering support as needed.
• Support events and programs (virtual and in-person), including scheduling, technical and website support, evaluation support, registration and payment, and other administrative support as assigned.
• Coordinate and manage logistics and scheduling for Eno Board meetings, including for the Directors, Advisors, and Regents. Handle a range of administrative tasks such as preparing and distributing meeting materials, taking minutes during meetings, maintaining up-to-date contact information in the CRM and rosters, and ensuring all relevant information is accurately recorded and accessible.
• Manage and coordinate alumni engagement activities to increase satisfaction and build a strong community. Oversee content and interactions on Eno’s Alumni Association page, social media groups, and email and digital outreach. Collaborate with the Communications Manager to regularly update and communicate with Alumni, ensuring consistent engagement and timely dissemination of information.
• Support the proposal writing and grants management process by maintaining an organized list of current proposals and related documents. This includes updating staff resumes, project descriptions, and qualifications. Assist in tracking proposal deadlines, submission statuses, and follow-up actions to ensure timely and efficient grant management.
• Monitor news, updates, and research relevant to initiatives and staff to share with Eno’s audience and boost Eno’s visibility. Update Eno in the News on the website accordingly.
• Provide support for strategic and operational initiatives, including policy projects, HR initiatives, and other special projects as assigned.
• Perform other duties as assigned.

Qualifications:

• Bachelor’s degree in nonprofit management, business administration, marketing, communications, public administration, social work, or a related field preferred or an equivalent combination of education and experience.
• 3-5 years of experience of administrative, communications, and/or program support experience

Desired Knowledge, Skills and Abilities (KSAs):

• Proven ability to multitask and manage multiple projects and assignments, often with competing deadlines.
• Strong commitment to executing tasks with excellence and attention to detail.
• Effective problem-solver and self-starter who can work independently and take initiative.
• Exceptional interpersonal skills that facilitate strong connections and relationships with internal and external stakeholders.
• Flexibility and efficiency in a fast-paced and evolving environment.
• Highly organized with excellent writing, editing, and organizational skills.
• Knowledge of and interest in nonprofit development techniques, including grant writing, donor cultivation, and event planning.
• Proficiency with data management systems, such as a CRM or AMS
• Strong data analysis skills to inform fundraising strategies and measure outcomes.
• Excellent written and verbal communication skills, with the ability to create compelling narratives for fundraising.
• Ability to build and maintain relationships with donors, members, and other stakeholders.
• Understanding and adherence to ethical standards in fundraising and nonprofit management.
• Experience with WordPress and MailChimp preferred.
• Strong proficiency with Microsoft Office, particularly Word, Excel, and PowerPoint.

Eno’s Statement on Diversity, Equity, Inclusion and Belonging:

In pursuit of Eno’s vision for a transportation system that fosters economic vitality, social equity, and improved quality of life for all, we commit to embodying and promoting diversity, equity, inclusion and belonging through the following actions:

• Cultivating a secure, supportive atmosphere for individual and organizational growth
• Proactively engaging diverse perspectives and fostering open dialogue within our team and network
• Acknowledging and nurturing the unique talents, experiences, and contributions of our team members, while striving for excellence in all that we do

The Eno Center for Transportation provides equal employment opportunity to all employees and applicants for employment without regard to their actual or perceived race, color, religion, sex, national origin, age, disability, citizenship status, family responsibilities, gender identity or expression, genetic information, political affiliation, veteran status, or any other prohibited basis of discrimination as required by law.