Bilingual Site Manager

Company Description: The Tax Help program at Foundation Communities is seeking a team of enthusiastic, motivated individuals who can help us provide high-quality tax return preparation at our tax sites during the 2025 tax filing season. Tax team members make a tremendous impact in the Austin community while gaining meaningful non-profit experience working for a well-respected organization.

Position Description: The Bilingual Site Manager position oversees operations at our seasonal tax center locations, providing support and guidance to volunteer tax preparers, and ensuring sites are operating efficiently. Our seasonal jobs offer flexible schedules: full-time and part-time including weekdays, evenings, and weekends. Locations include Austin, Wells Branch, and Round Rock. Temporary Position: Mid-December 2024 – April 2025.

Primary Duties/ Responsibilities

• Ensure efficient operations of tax site by managing opening and closing procedures, maintaining the site space according to the site host’s guidelines, and resolving client and volunteer conflicts
• Provide support, guidance, and ongoing training to volunteer tax preparers at the site
• Prepare, review, and transmit tax returns to the IRS
• Process acknowledgements of returns electronically transmitted, and work with the Transmitting office to resolve rejected returns and re-transmit them
• Effectively use email, scanning software, Google Drive, and other technology in site operations
• Protect client confidentiality
  • Complete all specified paid training and tax certifications (No previous experience is required, and support is provided throughout the training period)

Minimum Requirements

• Strong interpersonal skills
• Prior experience working in a fast-paced environment
• Proficiency with technology and knowledge of computer operations and software
• Written and verbal proficiency in English and Spanish

Physical Requirements

Requires sitting or standing at a desk for long periods of time indoors. Eye and hand coordination for viewing of monitor screen along with high volume of keyboard use.

Compensation

$21.00/hour

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.