Operations Manager

Mehlman Consulting a top-tier Government Affairs Consulting firm in Washington DC, is seeking an Operations Manager. This position will be part of our team of professional staff providing a high level of service to the firm’s clients, external stakeholders, and internal staff. The Operations Manager is responsible for the day-to-day administrative management of the office overseeing supervision of the administrative team, vendor relations, facility operations, information technology, and general administrative management of the office. This position reports to the Chief Operating Officer and supports the entire firm.

ESSENTIAL JOB FUNCTIONS:

Administrative Supervision & Human Resources:

• Working with the COO, responsible for recruitment and selection of administrative staff employees and interns.
• Prepares and posts job advertisements, screens applications, arranges interviews, participates in the selection process, and administers pre- employments tests when required.
• Prepares documentation for new hires or changes in benefits.
• Responsible for the onboarding of all staff, including collection and submission of all personnel records.
• Manages administrative team and intern team including oversight of daily work, work assignments, motivation, recognition, & coaching.
• Allocates, assigns, and monitors all the administrative resources for the firm to enable successful administrative performance.
• Other administrative management functions as designated.

Vendor Relations & IT Management:

• Responsible for the evaluation of organization effectiveness and resource allocation.
• Responsible for developing and maintaining positive vendor relationships with all firm service and supply vendors.
• Ordering and stocking general office supplies, firm collateral materials, kitchen supplies, and equipment, as needed.
• Works with COO to negotiate and establish new vendor contracts.
• Facilitate repairs and troubleshooting of office equipment.
• Manages the relationship with firm IT vendor to ensure timely response to IT issues, procurement of new equipment, maintenance of IT systems/infrastructure, etc.

Facilities Management

• Working with the COO, coordinates office construction, renovation, maintenance, and inter-office moves.
• Manages administrative services including reception, mail, supplies, etc.
• Coordinates with landlord/tenant related to building issues, and communications.
• Provides oversight of the maintenance of the physical office.
• Provides oversight of inventory control of physical assets, including furniture.
• Ensures a safe and healthy working environment for all personnel and visitors.
• Working with the COO, coordinates and monitors security procedures and protocols.

General Administration:

• Policies and procedures interpretation and implementation.
• Responds to and processes various requests from partners, lobbyists, and staff.
• Exercises individual judgment when dealing with potential or real issues and brings them to the COO’s attention.
• Identifies and resolves day-to-day issues and changes in human resources, financial management, operations and management.
• Other duties as assigned.

KNOWLEDGE/SKILLS REQUIRED:

Required:

• A bachelor’s degree in a related field.
• Minimum of 5 years of administrative, supervisory/management experience; Preferably in a professional services environment (knowledge of the Hill and/or Government Affairs, a plus).
• Ability and willingness to manage and balance a variety of activities and a wide range of responsibilities.
• Ability to manage personnel and interpersonal issues.
• Must possess excellent communication skills and be able to communicate effectively at all levels of firm’s structure.
• Availability to work scheduled hours and additional hours as required by business need.
• Computer proficiency and technical aptitude with the ability to use Microsoft products.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Team-oriented and skilled in working within a collaborative environment.
• Strong analytical skills and ability to interpret and communicate data.
• Excellent time management skills and ability to plan and set priorities.
• Must possess leadership abilities necessary to:

o   analyze data and make recommendations

o   be loyal to the interests of the firm

o   demonstrate a strong sense of urgency when responding

o   facilitate a team-player attitude

o   objectively manage through complex employee relations issues; and

o   possess excellent communication skills.

This is a full-time, regular position with a multi-faceted health benefit package including medical, dental, and vision. The firm also offers life insurance, long-term disability plans and a 401K plan with profit sharing, in addition to holidays and paid time off.

• Microsoft Office: 5 years (Preferred)
• Administrative experience: 5 years (Preferred)