Social Service Coordinator - Bilingual

Organizational Overview:  RiseBoro Community Partnership is a comprehensive

agency that serves underserved communities in New York City. Since its

inception in 1973, RiseBoro has collaborated with community leaders, government

agencies, and private investors to address housing, health, and service needs.

Their programs span various areas, including housing, senior services, health

care, youth development, education, empowerment, community development, arts

programming, skills training, homelessness prevention, and access to healthy

foods.

Here are some highlights:

Youth Center: RiseBoro converted 30,000 square feet of vacant land into a youth center, providing local youth and their families with opportunities for skill development, mentorship, and growth.

Senior Services: RiseBoro was designated the first Innovative Senior Center in Brooklyn by the NYC Department for the Aging. Their extensive programming includes health management, physical exercise, and nutritional programs, collaborating with local hospitals and universities.

Affordable Housing: RiseBoro is involved in affordable housing projects, such as the Hunters Point venture, which includes 1,100 apartments and retail/community space. 80% of the units are permanently affordable or earmarked for seniors.

RiseBoro’s mission is to empower communities to thrive, regardless of the odds. They work toward a city where zip codes don’t determine health outcomes, housing stability, or economic power.

If you’re interested, consider becoming part of the RiseBoro community.

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s experience in the exact or comparable position and additional preferred qualifications will be considered.

Purpose of Position: Under the general supervision of the Supervisor, Housing Social Services, the Social Service Coordinator is responsible for providing case management and recreational services coordination for residents of a senior housing facility

Schedule:  Monday – Friday (Day Shift)

Salary: $47.5-50K annual DOE

Roles, Responsibilities and Essential Duties:

• Actively coordinate day-to-day on-site services for residents and ensure all service provision is representative of RiseBoro’s mission
• Conduct non-clinical annual assessments of residents to determine wellness and social needs
• Provide ongoing case management, assistance, and advocacy, providing information and referrals to community services as needed
• Assist clients with benefit entitlements i.e. SSA, SSI, SNAP, Public Assistance, Medicaid, Medicare, and private insurance
• Educate residents on the available on-site and community services
• Prepare and maintain resident records/personal information i.e., eligibility information, services provided, and all relevant correspondence
• Conduct monitoring services through home visits and telephone calls
• Provide on-site services weekly for a minimum of two (2) other assigned senior buildings, and coverage to additional sites as needed
• Coordinate weekly planned activities and classes; observe classes for program evaluation, and change assessments
• Ensure and encourage resident participation in educational workshops and provide proper translation of materials as needed
• Communicate with on-site property management and maintenance staff on resident issues
• Other related duties as required by the Supervisor

Required Skills/Qualifications:

• High School Diploma or equivalent required
• An associate or bachelor’s degree in social work, psychology, or a related field preferred
• Basic computer skills with knowledge of database entry and email i.e. Outlook
• Experience in customer or client services required
• Bilingual Spanish required

Skills, Knowledge & Abilities:

• Experience in social services setting preferred
• Excellent verbal and written communication skills
• Ability to multitask and problem-solve as needed
• Ability to work collaboratively as a team and independently
• Ability to develop positive relationships i.e. clients, family members, colleagues, etc.
• Ability to maintain professionalism under stressful situations and maintain confidentiality
• Ability to travel to different sites for home visits and appointments
• Commitment to RiseBoro’s mission, vision, and values
• Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
• Demonstrated commitment to supporting communities that have experienced systemic oppression and bias (i.e. people of color, LGBTQ+ people, immigrants, justice-involved

persons, etc.)

Employee Benefits:

• Medical, Dental, Vision
• FSA after 60 days
• Commuter Benefits after 30 days
• 403B eligible after 30 days
• 13 Agency Holidays off
• 15 Vacation Days year 1

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.