Senior Manager, Revenue Operations

TalkingPoints is an award-winning education technology non-profit organization with the mission to unlock the potential of low-income, underserved families to support their children’s learning by partnering with their children’s schools. We are building a one-of-a-kind product in the market, a multilingual family engagement platform that connects families and teachers using human and artificial intelligence-powered, two-way translated messages and personalized supports — eliminating language, time limitations, and know-how as barriers to school/family connection.

Millions of teachers and families are using TalkingPoints in their classrooms, schools, and districts across the United States. TalkingPoints works with key school district partners such as Seattle Public Schools, Boston Public Schools, Buffalo Public School, Wake County and NYC DOE. We have won awards from NYU, MIT, Google, Forbes and are backed by Google, Eric Schmidt, AT&T, Cisco, and Stanford University to name a few.

TalkingPoints is at a critical inflection point in the organization's growth.  We continue to see exponential growth in both our user base and our own internal structure.  It's an important time to join our team and build on our momentum and ability to support students and families during this critical time in which education equity gaps are more concerning than ever. 

Diversity: we celebrate it, we support it, and we thrive on it!

The opportunity

We are looking for an experienced and dynamic revenue operations professional to oversee the systems, processes, KPIs, and insights that will guide the next phase of TalkingPoints’ rapid growth in supporting schools and districts throughout the U.S. In this role, you will be responsible for defining and managing the Revenue Operations function. You will:

• Work with the sales & marketing teams to support strategies, KPIs, and tracking and optimization based on results and trends
• Manage revenue-related systems and tools, as well as system administration and maintenance (Planhat, Salesforce and Hubspot) in support of sales and marketing throughout the customer lifecycle; assisting with reporting and dashboard creation
• Implement forecasting processes, reports and standards 
• Support development of goal/incentive plans for the sales team, including definition of territories, commissions, and quotas
• Document key processes and systems in the GTM teams to ensure institutional development of best practices 

Who you are

• 5+ years of core revenue operations experience, in B2B SaaS businesses, ideally in education technology, with excellent business acumen to drive data-driven insights for Go-To-Market teams and forecasting 
• Strong analytical skills and numerical competency with ability to analyze and synthesize data to meaningful insights 
• Strong grasp of sales software, databases, integrations and tools including Salesforce CRM and proficiency with Excel 
• Project management experience with complex cross-functional outcomes
• Experience with core revenue operations including territory planning, compensation, and quota management 
• Excellent grasp of managing across functional peers, partners and stakeholders with strong communication skills 

The base range for this role is $120,000 - $135,000. The actual base compensation may vary depending on factors such as experience, location, market conditions, education/training, and skill level, and does not include bonuses, other forms of compensation, or benefits.

Overall fit with our org culture - we look for team members who are:

• User and mission-oriented: we are devoted to our mission with empathy towards the communities we serve.
• All-in together: we go above and beyond the job description, working together as a team in support of one another.
• Agile & action-oriented: we get things done, knowing that our progress is urgent to our communities.
• Always Learning: we are always learning, with a growth mindset, to reach our full potential.
• Boldly Courageous: we take risks in order to achieve big things.
• Resourceful: We are creative, solution-oriented, and scrappy.

How to apply

Please submit your resume, a brief paragraph describing your interest, and link to your LinkedIn profile.