Associate, Programs

ORGANIZATION   

The Partnership for Public Service is a nonpartisan, nonprofit organization dedicated to building a better government and a stronger democracy. We believe that our future and our democracy depend on our ability to solve big problems—and that we need an effective federal government to do so. For more than 20 years, we have helped make this vision a reality, helping our government—the public institution most fundamental to our democracy—address current and future challenges.    

Our staff is diverse in experience and perspective, but at our core, we share a lot of the same traits: we are mission-driven, creative, collaborative, optimistic and inclusive.

Our work is strategic, fast-paced and guided by our values:    

• Passion for public service and our work toward a more effective government    
• People who promote a culture of learning, leadership, collaboration, inclusion and respect   
• Persistence to drive change, take strategic risks and deliver results   
• Promise to be trustworthy, nonpartisan and fiscally responsible   

We hire smart and friendly people who are great at what they do and good to one another in the process.

POSITION OVERVIEW

As an associate with the Programs team, you will play a critical role supporting the Partnership’s work to develop strong leaders, engage federal employees, strengthen government management systems and improve government-wide workforce-related challenges such as recruiting and hiring talent. The associate will work with individual managers and the Programs team on a range of activities, which may include:

• Direct program support and delivery.
• Program operations.
• Customer service.
• Program enrollment.
• Event logistics.
• Program evaluation.
• Guest speaker invitations and stakeholder meeting coordination.
• Direct communication with external stakeholders.

ESSENTIAL FUNCTIONS/PRIMARY RESPONSIBILITIES

• Work with internal and external stakeholders to deliver customized programs; ensure seamless delivery while providing exceptional customer service to government participants.
• Serve as a positive, energetic, knowledgeable representative of the Partnership and our programs when communicating with federal employees, interacting with external audiences and while providing support to external facilitators during sessions.
• Serve as the lead staff member overseeing one or more components of programs including event logistics, enrollment and other major program components.
• Build and maintain productive working relationships with external stakeholders, including corporate partners, part-time facilitators and agency leaders.
• Exercise discretion and independent judgment in responding to customer needs and in overseeing specific program components.
• Provide administrative support for external communications and/or information management within our customer relationship database (Salesforce).
• Manage logistics and provide general support to federal agencies through various Partnership programs and custom offerings, including occasional on-site support during sessions.
• Support the management of the budget and invoicing process.
• Assist the Programs team – and the Partnership more generally – on all aspects of our work; candidate may also work on projects outside of the Programs team.

KEY COMPETENCIES

• Relationship management with government leaders, external facilitators, corporate partners and program support staff.
• Project management skills.
• Analytical thinking.
• Communication skills, both written and oral.
• Proficiency using Microsoft Office suite of software, particularly Word, Excel and PowerPoint.
• Experience with Salesforce or other client relationship management system a plus.
• Collaborative team-player able to thrive in a fast-paced, rapidly changing environment.
• Ability to organize multiple and varied assignments.
• Excellent attention to detail, quality and value.
• Demonstrated passion for, and commitment to, public service, and an interest in the mission of the Partnership.

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• Bachelor’s degree or equivalent work or military experience required.
• One to two years of experience, which may include internships
• Familiarity with Microsoft Office, including Excel, Word, PowerPoint and SharePoint, required.

SUPERVISORY RESPONSIBILITY/REPORTING STRUCTURE

This position reports to a manager or senior manager on the Programs team.

WORK ENVIRONMENT

This job operates in a hybrid (remote + office) environment in Washington, DC, and requires the candidate to be a permanent resident in the Washington, DC, Maryland or Virginia area. This role is required to work in the office, on average, two days per week. This position requires consistent use of office equipment such as computer, telephone, printer and scanner.

In assessing employee performance at the Partnership, we consider collaboration, results, demonstration of our values and a commitment to diversity, equity, inclusion and accessibility. Our performance review process runs the calendar year; we conduct a performance check-in at mid-year and complete a formal full-year assessment at year end. Salary increases are based on the full-year performance assessment.  

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time, exempt position with regular work hours Monday-Friday. Occasional evening or weekend activities may be required. Please note that the Partnership allows flexibility in work schedules.

TRAVEL

If travel occurs, it is usually during the business day. Some out of the area and/or overnight travel may be required as well.

SALARY AND BENEFITS

The starting salary for this role is between $50,000 and $52,000. The Partnership offers a compensation package that includes a competitive salary; medical, dental and vision coverage; life insurance; long- and short-term disability insurance; a 401(k) program with a 4 percent employer match; opportunities for training and development; 15 days of vacation leave per year, 10 days of sick leave per year, plus all federal holidays and the day after Thanksgiving off; and use of an on-site exercise facility.

AAP/EEO STATEMENT

The Partnership is an inclusive organization that fosters learning, collaboration and respect. We actively recruit for diversity in our workplace, believing that a range of backgrounds, perspectives and experiences contributes to our mission of revitalizing government. The Partnership for Public Service is an equal opportunity employer and will not discriminate against any applicants for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, age, caste, national origin, citizenship, immigration status, veteran status, disability; or on any other basis prohibited by law.