Chief Operating Officer

We positively disrupt. A team of adaptable, collaborative, diverse, mission-driven individuals with a passion for purposeful innovation and service excellence. Our community commits itself to being inclusive and welcoming as we put the whole person at the center of everything we do.

Summary:

The COO reports to the CEO and is an integral executive leadership team member. The COO leads and coordinates all programs and services in support of the strategic plan for the operations of Northeast Arc. The COO works to implement innovative program operational efficiencies and systems, advance quality outcomes and provide expert guidance to support key organizational decisions. In addition to possessing strong operational skills, the COO must be an accomplished communicator, strong motivator, assertive decision maker and a leader of change. Ideal candidate must have prior work experience in human services and with EOHHS agencies. This role is an on-site position.

Key Priorities and Responsibilities:

The COO leads the program services team through the:

• Management of the organization’s programmatic structure to support a service delivery system that addresses the strategic priorities and mission of the organization.
• Continuous improvement of operational efficiencies and systems.
• Identification and secure new and additional funding/revenue sources.
• Creative innovative programs that are responsive to the changing needs of the service populations.
• Cultivation of relationships with external stakeholders to develop collaborative initiatives that meet Northeast Arc’s strategic goals and enhance the depth, quality, and types of service offerings.

The COO serves as the principal administrator of service delivery. Key responsibilities include:

• Providing day-to-day leadership for the organization’s programs and coordinating with quality improvement activities.
• Ensuring the continued financial viability of Northeast operations through sound fiscal judgment and management of budgets.
• Facilitating the development of annual balanced scorecard and strategic goals, monitoring and motivating progress to meet established goals.
• Participating in the recruitment, hiring, supervision, coaching and performance evaluation of Directors to include identifying goals and benchmarks for professional development and/or improvement.

The COO oversees and monitors:

• The development and implementation of all new programs.
• The identification and securing of contracts, grants, and other additional funding sources.
• The development of service structures and procedures in accordance with agency objectives and policies as well as applicable state and federal standards and regulations.
• The development and monitoring of annual program/department budgets in collaboration with directors and the CFO.

The COO demonstrates leadership by:

• Developing, managing, coaching and leading direct reports individually and in teams.
• Guiding larger multi-disciplinary teams outside of direct span of control.
• Facilitating meetings that encourage cross-department collaboration.

Qualifications

To perform this job successfully the incumbent must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

Education and Experience

Highly qualified candidates will bring the following experience and attributes:

• A master’s degree in business, social work, healthcare administration, or related human service field.
• A minimum of 5 years of proven operational and leadership experience and success in human service, community/residential based, health care and/or nonprofit settings.
• A track record of delivering superior results, and assuming leadership roles.
• Demonstrated ability as a manager, leader, and coach.
• Strong relationship builder and communicator with experience leading diverse work teams, engaging community partners, and developing an organization-wide strategy for program excellence.

Analytical Skills

Must have demonstrated ability to problem-solve, handle emergencies, meet deadlines and successfully manage multiple projects simultaneously.