Operations Director

Operations Director

The Operations Director is a full-time, exempt position reporting to the Executive Director. The Operations Director is responsible for the day-to-day operations of the organization, specifically that of finance, human resources, technology and facilities. The Operations Director creates a strong organizational foundation that allows RC to achieve its mission and ensures its long-term sustainability by managing the essential functions of financial oversight, safety, human resources, volunteer management, and special projects.

Primary Roles and Responsibilities

Human Resources (25%)

• Maintain and oversee processes reflecting best practices for retention and  hiring, on-boarding, exit interviews and off-boarding, benefits administration, and compliance
• Manage employee benefits administration including healthcare and other insurance, retirement plans, Orca business passports, and annual contract renewals
• Work with accountant to ensure payroll is done accurately and on-time 
• Maintain and update employee personnel files
• Oversee annual staff evaluation process
• Investigate and manage HR issues that arise within the organization; work with external consultants as needed. 
• Ensure Employee Handbook is updated regularly 

Financial Oversight (25%)

• Provide monthly financial reports and metrics to the Finance Committee and Board, and attend monthly Finance Committee meetings
• Ensure compliance with calendar of fiscal and legal obligations 
• Work with Executive Director and department heads to develop and track their annual budgets, and maintain records for associated financial collateral 
• Approve, code expenses and sign checks
• Manage contract with accountant and supervise bookkeeping functions 
• Oversee and continuously improve system of financial controls 

Facilities Management and Office Operations (15%)

• Address issues related to current and future leases, including communications with maintenance workers, building owners, and property management as needed
• Facilitate quarterly Safety Committee meetings in compliance with local, state, federal law
• Schedule annual safety trainings, drills, and emergency supply acquisition
• Work with Office Manager and IT consultant to monitor and implement on-going technology improvements

Volunteer Management (20%)

• Maintain timely communication with all active volunteers via email or phone
• Train volunteers and staff in the use of online volunteer management program (currently Volgistics) and other volunteer tools
• Implement, maintain and update volunteer policies including written manuals and procedures to effectively and efficiently manage programs across organization; maintain current application and background materials for all volunteers
• Submit quarterly reports of volunteer data to the accountant
• Manage Clean Hands Collective project including part-time staff, interns and volunteers
• Manage annual Resource Guide project including volunteers, website and content updates, sponsorship procurement with Development & Communications,  printing and distribution

Leadership and Administration (15%)

• Hire, train, and supervise Office Manager, interns, and volunteers; actively support employee growth and development and conduct evaluations
• Provide backup support for Vendor Program operations including scheduled and on-call shifts as needed
• Participate in Leadership Team 
• Participate in executing RC’s strategic planning goals and objectives
• Other activities as assigned

Required Skills:

• Ability to bring an anti-oppressive lens to all parts of this work, with a willingness to keep an open mind and continually self-educate
• Ability to understand and interpret financial reports and generate data related to financials
• Ability to lead Human Resources department; Listen, support, hold accountable, mentor staff; understand and implement legal obligations related to human resource management
• Ability to negotiate and manage contracts with vital external partners; navigate financial risk to the organization using the organization’s budget and/or discussing contracts with the Executive Director, and ensure the wellbeing of the organization in those relationships
• Proficiency in computer applications and programs, such as Quickbooks Online, Google Suite, shared drives, Zoom, online banking platforms; ability to learn proprietary software (FileMaker Pro)
• Ability to set and track organizational performance metrics and goals
• Ability to collaborate with others using patience, active listening, and respect
• Ability to make decisions and bring others along with a decision that isn’t popular

Compensation: Salary range is $74,000 - $78,000. Benefit package includes Health and Dental coverage, generous PTO - 3 weeks’ vacation, 2 weeks’ sick, 11 holidays, 403B Retirement Fund with a 4% Real Change contribution, and professional development funds. 

To apply, please send your resume and a brief cover letter to jobs@realchangenews.org with “Operations Director” and your last name in the subject line. We will be evaluating candidates based on the required skills - for a successful application, we encourage you to explicitly highlight your ability to perform these skills and any direct or related experience.

For more on employment at Real Change, including accessibility information, click here.