Case Manager, Children's Program

Who We Are 

The Capital Area Immigrants’ Rights (CAIR) Coalition is now Amica Center for Immigrant Rights (“Amica Center” for short). Click here to learn more about our new name. Since our founding in 1999, we have grown significantly and added new services to support immigrants in detention. Recently, Amica Center has outgrown our name, expanding beyond our initial services and geographic boundaries.  

“Amica” is the Latin word for “friend,” and that echoes the way we approach what we do. Just as friends stand with one another, Amica Center stands with our clients to achieve the safety, stability, and opportunity we all deserve.  

We are the only non-profit organization in the Washington, D.C. area that is exclusively focused on providing legal assistance to adult and child immigrants detained by the government in the Capital Region and beyond.   

Our Work Environment  

The Children’s Program provides legal orientation and screening to detained migrant children in the Maryland and Virginia region. We also offer free legal services to children released from Office of Refugee Resettlement custody to the greater Washington/DC Baltimore region. 

Amica Center’s Children’s Program (DUCs) is a highly collaborative work environment. We are committed to providing high-quality, trauma-informed legal and social services and a culture of professional growth and support for staff. Although aspects of our work are completed in smaller teams, we work towards integrated and client-focused services across the program by embracing interconnectivity. We strive to create systems that provide structure while fostering innovation and adaptability. Supervisors in our program share a commitment to teaching, mentorship, and work life balance. 

Position Summary 

The Social Services Case Manager will work in partnership with Amica Center’s legal and social services staff to assist unaccompanied children in their removal defense cases and to provide critical social services for clients. This position engages with clients on a case-by-case, as needed basis, addressing and advocating for the client’s non-legal needs. This position will also support social services staff with administrative functions.   

General Duties and Responsibilities [1]  

• Assist Amica Center staff attorneys and pro bono attorneys to assess the physical and mental health needs of their clients and work to assure that these needs are met.   
• Identify and create relationships with service providers in the Washington D.C. and Baltimore metropolitan areas who can assist with medical, housing, education, social services, mental health services, reunification, and substance abuse counseling for children and their families after being released from detention.   
• Maintain supportive client relationships, working with children and their families to identify social services needs and make appropriate referrals.   
• Work with Amica Center legal staff and pro bono attorneys to develop post-release plans for clients in detention, as needed.        

Ensure the timely and accurate entry of case information, including case notes, into shared databases.    

• Work with program leadership to accurately track spending and develop systems to equitably distribute resources.   
• Assist social services staff in identifying and/or conducting staff-wide training.  
• Create, revise, and ensure accuracy of social services guidance materials.  
• Interface with social services staff from other programs within Amica Center to ensure cross-collaboration.  
• Assist with maintaining social services closet and social services office supplies by keeping track of inventory and organization. 
• Support social services team with administrative tasks, as needed. 

Participate in shelter visits during high-work/low-bandwidth periods. 

[1] This list is illustrative and not intended to be a complete classification of all job functions or tasks. 

Additional Role-Specific Details:  

Position Type 

Full-time 

Reports To 

Social Services Coordinator 

Supervisory Responsibility 

TBD 

Hiring Timeline 

Applications will be reviewed on a rolling basis. 

Salary [2] 

$50,000-$53,000, A higher salary may be offered to candidates with 3+ years of directly relevant experience. 

[2] In 2018 Amica Center implemented a compensation framework to be more straightforward, transparent, and provide assurance of internal equity. The compensation model we use is based on an individual's position and years of relevant work experience to avoid salary discrepancies and to reduce the risk of racial, gender, or other forms of bias affecting a candidate's salary. 

Location and/or Travel Requirements 

This position will be based at the Washington, D.C. or Baltimore, M.D. Office. Due to business related travel expectations, it is recommended candidates live within 30-miles of their assigned primary office. 

Telework 

Amica Center operates a hybrid work environment. Most staff are required to work at least one day per week in-office, but some roles require more office/on-site attendance or travel; however, given the client-facing and partnership building nature of this position, this role will often require more in-person attendance. The Case Manager is expected to participate in client meetings, manage social services inventory, and to attend external networking events. 

COVID-19 Vaccination:  

All employees are required to be fully vaccinated and boosted against COVID-19. To be fully vaccinated means having completed the full dosages required for the type of vaccine obtained as designated by the CDC. If boosters are subsequently recommended by the Centers of Disease Control and Prevention (CDC) then employees will be required to receive the booster within thirty (30) days of their eligibility to access the boosters. 

Requirements 

Competencies Required: 

Substantive Proficiency    

The Case Manager utilizes a growing expertise in social services, immigration services, and understanding of client needs to effectively provide services to clients with moderate supervision. The Case Manager clearly and skillfully employs social services skills in written and oral capacities with limited supervision and input from supervisors. The Case Manager contributes substantively to client case discussions, is innovative, and develops creative ideas to increase client services. The Case Manager interacts with internal and external stakeholders in a professional and effective manner.    

Programmatic Proficiency   

The Case Manager carries out client-facing duties and various other social services tasks in collaboration with other DUCS team members. The Case Manager, in consultation with the DUCs social services team and leadership, helps ensure that legal staff are educated on using social services best practices.    

Administrative:  

The Case Manager ensures that all administrative aspects of their position are carried out without managerial intervention, including timekeeping, file upkeep, database maintenance, etc.  

Qualifications Required: 

• Written and oral Spanish fluency required.     
• Demonstrated interest in immigrants’ rights. 
• 1 year of professional experience, strongly preferred. 
• Experience working with children and teenagers, ideally in a professional setting.   
• Knowledge of immigration systems preferred, but not required.  
• Knowledge of local community organizations and resources serving immigrants preferred.  
• Ability to work well independently.  
• Willingness to train on and consistently utilize case management software.   
• It is expected that the candidate will need to travel for work-related business. As a result, the candidate must possess a valid driver's license and be comfortable operating a vehicle upon hiring. This role requires travel, but qualified individuals with disabilities may be accommodated in a reasonable manner under the Americans with Disabilities Act (ADA). 
• Favorable results on background check including driving record, Child Protection Registry, and state and federal criminal records. 

At Amica Center, we embrace the fact that talented individuals come from diverse backgrounds and life experiences. We believe that diversity in all dimensions of the organization supports and bolsters the innovative thinking essential to our success. Amica Center values your unique perspectives, skills, and potential, and we are committed to providing equal opportunities for growth and development. If you are passionate about Amica Center's mission and are excited to contribute your talents to our team, we encourage you to submit your application.  Candidates from traditionally underrepresented groups are strongly encouraged to apply. If you are a candidate with a disability and require accommodations to apply for this position, please contact us at HR@amicacenter.org.       

EEO Statement 

Amica Center for Immigrants’ Rights is an equal opportunity employer. In accordance with anti-discrimination law, this policy's purpose is to effectuate these principles and mandates.  Amica Center prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Amica Center conforms to the spirit as well as to the letter of all applicable laws and regulations. 

Our Anti-Racism Statement: 

https://amicacenter.org/becoming-anti-racist/ 

How to Apply:   

Submit your resume, a cover letter that explains your interest in this role, and a writing sample with your Paylocity application. https://recruiting.paylocity.com/recruiting/jobs/Details/2552517/Capital-Area-Immigrants-Rights-Coalition/Case-Manager-Childrens-Program