Director of Domestic and Sexual Violence Program

The Organization:

Doorways, is an Arlington-based non-profit agency helping individuals and families create pathways out of homelessness, domestic violence and sexual assault leading to safe, stable and empowered lives. We envision a community where all people live free of violence and have safe and stable housing regardless of their gender, race, ethnicity, age, religious beliefs, sexual orientation, abilities, language, or national origin. We see a future without homelessness or domestic and sexual violence.

Doorways began in 1978 when a group of concerned community members saw there was no safe place in Arlington for families in crisis. What began then with one shelter and one response has grown into a series of pathways individually tailored for adults, youth, and children seeking safety and shelter. From immediate crisis intervention to counseling, housing, mental health, and employment support, we offer real options and multiple pathways for people of all ages and genders—women, men, youth, and LGBTQIA+ people.

Program Summary:

The Doorways’ Domestic and Sexual Violence (DSV) Program is comprised of multiple areas that are designed to support survivors, from crisis to ongoing support and stability in the community. Through our DSV program, we provide a spectrum of lifesaving, supportive and educational services to help survivors of all ages learn about their options, increase their safety, and live a life free of violence. These wraparound services enable individuals and families to obtain safety, stability, and self-sufficiency so that they can progress to the next phase of their life.

The 24/7 Crisis response:

The 24/7 Domestic and Sexual Violence hotline provides crisis response, safety planning, information and referral, and emotional support to survivors, friends and loved ones in Arlington County. Through the hotline, the 24/7 Hospital Accompaniment and Response Program (HARP) deploys advocates to accompany survivors seeking a forensic exam following a sexual assault or a domestic violence incident. The DSV program also operates the Safehouse, the only domestic violence shelter in Arlington County. The shelter is comprised by an 11-bed facility, a safe kennel, and a series of safe apartments, scattered in confidential locations throughout the community, providing a safe, temporary home to those who are escaping imminent danger.

The Community-Based response:

Doorways’ Court Advocacy program assists survivors of domestic and sexual violence with obtaining immediate and long-term legal protections. With an office at the Arlington County Courthouse, Doorways’ bilingual (Spanish and English) Court Advocates provide education about the legal system, accompaniment during the petition and court hearing processes, and extensive safety planning for anyone impacted by family violence.

Our DSV program’s Mobile Advocates provide community-based case management services including wrap-around supportive services, safety planning, and education, with an emphasis in serving and connecting with traditionally underserved communities. Our community-based services focus on providing support and education to survivors about risks, lethality, and ways to plan for safety.

In our DSV program, all are welcome, including women, men, and those who identify as LGBTQIA+.

Position Summary:

The Domestic and Sexual Violence Program Director is responsible for overseeing and directing all aspects of operations in the Domestic and Sexual Violence Program, including the crisis and community-based responses. The Director oversees all strategic, administrative, daily operations, and client-related services offered within the programs through a group of 8-10 staff members and a group of selected volunteers. The Director is an integral member of the Doorways Senior Leadership and Client Services team and is responsible for setting the tone of an inclusive, trauma-informed, client-centered program that provides excellent quality of care and complies with the highest local and State Accreditation requirements. In collaboration with other leadership team members of the agency, the Director actively participates and advocates in local Coordinated Community Response, regional taskforces and State coalitions, created to enhance and consolidate community responses to survivors of domestic and sexual violence. The position is full-time and requires flexible schedule, on-call availability, including evenings, weekends, and holidays in conjunctions with other staff. This position reports to the Deputy Director of Programs & Clinical Services.

Essential Duties and Responsibilities:

Programmatic and Service Delivery Leadership Duties

Oversee the24/7 DSV program including Safehouse Shelter and Safe Apartments and Kennel, Court Advocacy, Mobile Advocacy, Sexual and Domestic Violence Hotline and Hospital Accompaniment Services, ensuring all services provided are client-centered, trauma-informed, respectful, and compassionate and in accordance with agency protocols and industry best practices.

Manage the daily programoperations to ensure basic and contractual client needs are met (provision of food, transportation assistance, basic care items, safe facility) in accordance with agency budget and resources.

Ensures 24/7/365 coverage for emergency crisis response and all programs. In partnership with Volunteer Resources Specialist, ensurethe schedule at the Safehouse, Hotline and Accompaniment programs is up to date. When needed, provide backup coverage and ensure on call and shift rotation staff are properly trained and supported.

Supervise and guideclient services and referrals based on Doorways trauma-informed service delivery model. Ensure all clients have access to safety planning and advocacy, case management, housing-first options, and that clinical interventions and wraparound services are delivered when necessary and appropriate.

Ensure documentation, maintenance of client files, and data entry adheres to all agency and funder requirements, including VAWA compliance, is done in a timely manner, and displays integrity. Conduct periodic quality assurance reviews anddevelop corrective action plans as needed. Monitor all DSV related facilities including Safehouse, Safe Apartments, and Safe Kennel for maintenance needs and work collaboratively with the Facilities Manager and Deputy Director for household and repair needs. Perform routine light duty maintenance of the shelter.

 Personnel Duties 

• In partnership with Human Resources staff, lead staff recruitment, hiring, training, and orientation for program staffin accordance with agency policies and protocols. 

Provide directly, or indirectly, consistent reflective supervision to DVS program staff: including Safehouse Senior Case Manager, Senior Court Advocate, Safehouse Home Coordinators, and Mobile Advocates. Ensure regular supervision is provided for all other staff, including Client Assistants, and volunteers responsible for client care in these programs.

• Coach, support, and conduct performance reviews for program staff per Doorways’ personnel policies.  Provide feedback to the VolunteerResource Manager about performance of volunteers and support them in areas of growth and learning  
• Conduct weekly team meetingsto provide group and peer supervision to mitigate risk, support the team, coordinate client care, and continuously monitor and evolve services. 
• In accordance to State Accreditation standards and agency policies, ensure regular in-service trainings are offered to allDSV staff, Client Assistants, and volunteers. 
• Act as the Subject Matter Expert in the areas of Intimate Partner Violence and Sexual assault, and actively support onboarding and orientation for new staff across the agency.
• As a member of the senior leadership team, work responsively to resolve issues and fosteragency cohesion across  
• In partnership with the Director of Volunteer and Human Resources and the Volunteer Resources Specialist, ensure Doorways training program is up-to-date, effective, and completed for all staff and volunteers. 

Management Responsibilities

• Ensure all Sexual and Domestic Violence Programs adhere to State ProfessionalAccreditation Standards, applicable laws and best practices.  Remain abreast of any changes and oversee their implementation with support from Deputy Director as needed. Comply with established agency policies and procedures and champion new initiatives and best practices in the industry. 
• Develop and maintainpositive relationships with various community professionals, stakeholders, services providers and partner 
• Support agency advancement and fundraising events, and communicationsand advocacy efforts by leading awareness months, and speaking as needed for various initiatives, and when appropriate sharing clients’ journeys following ethical storytelling.
• Serve as alead advocate and liaison representing Doorways in community coalitions and committees as they pertain to enhancing survivor services. Serve in a leadership capacity in Project PEACE and actively participate in Regional Task Force and Statewide initiatives. 
• Partner closely withDeputy Director and Director of Grants Administration to ensure accurate, timely and informative data collection and reporting.  Analyze, interpret, and communicate trends, challenges, unmet needs, celebrations and areas in need of improvement. 
• Work in partnership with Doorways Senior and Executive Leadership colleagues to ensure optimal client care, facilities, and overall delivery of Doorways mission and strategic goals are set and accomplished.

Agency Responsibilities:

• Demonstrate alignment with Doorways’ core values and mission.
• Facilitate and attend trainings and meetings, as required.
• Represent the Domestic and Sexual Violence Program at various community initiatives and events as requested.
• Compile and report relevant information, data and statistics as necessary.
• Maintain current industry knowledge and best practices.
• Current CPR/First Aid certification.
• Flexibility and availability to participate in agency’s on call rotation
• Adhere to agency policies and procedures.

Knowledge and Skills Needed:

• Bachelor’s degree in human services field required; Master’s degree preferred.
• 8-10 years of direct experience working with clients in the human services field.
• Demonstrated knowledge of Intimate Partner Violence, gender-based violence, domestic violence, and/or sexual assault, and homelessness.
• Excellent time management skills and ability to coordinate complex activities, meet deadlines, and use sound judgment in addressing conflicting demands, utilizing resources, and managing priorities.
• Must demonstrate an acceptance and respect for cultural diversity in all its forms, including race, ethnicity, sexual orientation, abilities, and religious backgrounds and an ability to work collaboratively in an ethnically, linguistically, and culturally diverse environment.
• Demonstrated ability to cultivate and maintain a positive team environment. Coach, support, and lead in a crisis-driven, fast-paced environment of staff and volunteers.
• Fluency in Spanish or another language commonly spoken among program clients preferred.
• Effective communicator, with excellent written and verbal communication skills, and ability to speak to an audience.
• Flexible and a self-starter, with demonstrated ability to exercise independent judgment, mitigate risk, and make sound decisions.
• Excellent people skills with experience collaborating in a multi-disciplinary, diverse, and dynamic team.
• Proficiency in Microsoft Suite, navigating technologies such as electronic database and case management systems (e.g. VADATA, ETO), email and internet platforms.
• Must be located in the DMV.

Compensation:

• $70,000-79,000 commensurate with experience.
• Excellent benefits – health/dental/vision, life, LTD, 403(b), etc. 

To Apply: Submit resume and cover letter at: https://doorways.bamboohr.com/jobs/view.php?id=126