Program Support Coordinator

Are you committed to advancing economic equity and connecting underrepresented talent to career opportunities using mentorship and access to professional networks? Are you ready to drive growth and scale impact in service of a meaningful mission?

Organization Overview:

StreetWise Partners is on a mission to create the most diverse, empowered and capable workforce for today and tomorrow. We have driven economic equity for 25 years by delivering highly impactful workforce development mentoring programs for over 25,000 individuals. These programs provide unemployed and underemployed adults in New York City and Washington D.C. with life-changing career opportunities while giving employers access to a pool of capable and diverse talent.

StreetWise Partners’ one-year mentoring program provides customized, individualized mentorship for internship and job seekers while helping them establish an expansive professional network made up of hundreds of advocates who open doors and support long term career success. By 2026 we aim to launch 1900 careers, which equates to $92m in first year cumulative wages to transform individuals, families and communities.

Position Overview:

The Program Support Coordinator is an exciting role that is charged with ensuring that our mentoring relationships stay strong, long-lasting and impactful. The Program Support Coordinator will support mentee/mentor pairs through our 13-week mentoring program that serves 160 mentees a year. The Program Support Coordinator will ensure high program retention rates and make sure mentees are prepared with the skills needed to successfully navigate the job search process, ace the interview, and master the essential skills needed for job retention.

This is a full-time position in Washington DC and reports to the Senior Program Director. The role is hybrid, with 1-2 days a week in the office. Evenings may be required with advance notice.

Responsibilities Include:

• Empower mentee success and engagement throughout the 13-week mentoring program, which serves adults from under-represented communities and launches three times per year.
• Maintain consistent communication with mentees and mentors through weekly program emails and special event notifications.
• Attend weekly calls with facilitators to stay informed of program trends and provide guidance.
• Provide support counseling for mentees using a strengths-based approach, addressing topics such as confidence building, goal attainment, time management, and managing frustrations during the job search process.
• Assess and resolve mentee/mentor challenges through informal mediation meetings and by modeling a commitment to overcoming obstacles.
• Cultivate and expand our database of community partners who provide resources for mentees in crisis or at risk of program incompletion, including professional attire, housing, and public assistance. Connect mentees to external services as needed.
• Utilize our learning management system, Canvas, for tracking attendance and program assignment completion; provide encouragement and reinforcement for mentees who fall behind.
• Collaborate with the Talent Services team post-program to prepare graduates for job interviews with employer partners.
• Leverage relationships with employed graduates to collect key employment outcomes (e.g., job attainment, salary increases, role advancement).
• Maximize the use of Salesforce to collect and report on outcomes through surveys, phone calls, and internet research.
• Create and distribute weekly newsletters to alumni, keeping them informed of program updates and employment opportunities.

Competencies:

• Attention to Detail
• Process Oriented
• Customer Commitment
• Teamwork
• Organized

Responsibilities Include:

• A BA degree in psychology, social work, or a related field is highly desirable. Equivalent experience is considered in lieu of a degree.
• 1+ years of relevant experience in social services, career counseling, or related fields.
• Excellent communication skills, both written and verbal, to maintain effective relationships with mentees, mentors, and program stakeholders.
• Demonstrated passion for empowering individuals from under-represented communities in their pursuit of employment.
• Strong organizational skills with a keen eye for detail.
• Proficient in technology platforms including Microsoft Office, Google Chat, and Gmail. Experience with Salesforce or similar data management systems is a plus.
• Enthusiasm for sharing lessons learned, creative problem-solving, exploring best practices, and continuously improving service delivery.

Physical Environment

This position requires sedentary work. Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity

DISCLAIMER

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive list of all duties, responsibilities, and qualifications required of employees to do this job.

StreetWise Partners is an equal opportunity employer. We value and welcome diversity in the workplace and strongly encourage all qualified persons to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

For more information about Streetwise Partners, please visit: www.streetwisepartners.org