Corporate Communications Manager

Manager Corporate Communications

JetBlue Airways Corporation

Long Island City, NY 11101

Position Summary

JetBlue is looking for a communications Manager with a consumer/marketing communications background to support public relations for JetBlue and its mission to inspire humanity. The Manager will play a leading role in developing and executing integrated communications programs that support JetBlue’s brand and reputation. Based in the Corporate Communications team, the Manager will work closely on general airline announcements and new route launches, and lead communications, planning, and PR outreach around all new Blue Cities including Latin America & Caribbean regions. The position will be based in Long Island City, NY (LSC).

Applicant must be fluent in English and Spanish.

Essential Responsibilities

Build strategic, integrated communications plans that apply creative tactics that use a variety of communication channels, including media relations, digital and social, internal communications, and video

Develop and edit materials such as communications plans, fact sheets, news and online media materials, bylined articles and presentations in both English and Spanish

Lead inaugural announcements and events for JetBlue in the US, as well as Latin America & Caribbean regions

Lead media trip requests in market

Key partner to tourism boards, business partners, and airports

Develop communications strategy that elevates JetBlue as a leading company, within the industry and beyond

Create strategy for new BlueCity events that gain high level media interest

Counsel and advise JetBlue English and Spanish speaking leaders on communications approaches

Identify executive visibility and speaking opportunities for JetBlue leaders

Maintain and develop strong traditional and online media relationships

Pitch story ideas, staff interviews, and shape stories with relevant media

Track relevant industry news and trends to identify opportunities

Prepare spokespeople for media interviews and speaking opportunities

Manage projects to completion, including coordinating across internal functions

Collaborate with brand marketing, social media, and social media customer support teams to ensure integrated storytelling to get the most from communications efforts

Jump in to support reactive communications needs, including airline crisis and issues events, as needed

Other duties as assigned

Minimum Experience and Qualifications

Bachelor’s Degree in Communications, Journalism, Public Relations or relevant area of study

Five (5) years of communications experience

Bilingual Spanish skills (full proficiency in casual, professional or technical subjects)

Able to successfully demonstrate writing abilities through the completion of a Bilingual English and Spanish work sample during the hiring process

Previous project management experience

Strong team orientation and interpersonal skills; collaborative approach across functions and teams

Motivated self-starter, demonstrates attention to detail within a fast-paced environment

Experience engaging in social networks, digital media, online forums and/or blogging

Available for occasional overnight travel (30%)

In possession of valid travel documents and the ability to travel in and out of the United States

Comfort in working directly with Senior Leadership and functional teams

Ability to work flexible hours and be available for emergency response on short notice

Must be available occasionally for unplanned events, including incident and crisis response

Ability to create PowerPoint presentations and plans, and general use of Microsoft Office suite

Excellent verbal and written communication skills

Able to meet multiple and/or tight deadlines

Ability to multi-task and work well under pressure

Ability to work independently and in a team environment

Detail oriented with excellent organizational skills

Pass a ten (10) year background check and pre-employment drug test

Legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

Seven (7) years of communications experience

Experience working in a public relations or communications agency

History of supporting well-known brands

Travel and tourism, airline, or aviation experience

Crewmember Expectations:

Regular attendance and punctuality

Potential need to work flexible hours and be available to respond on short-notice

Well-groomed and able to maintain a professional appearance

When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System

Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))

Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls

Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities

Equipment:

Computer and other office equipment

Work Environment:

Traditional office environment

Physical Effort:

Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)