Deputy Division Chief

Deputy Division Chief

Public Protection & Advocacy Bureau

Consumer Advocacy & Response Division

Attorney General Andrea Joy Campbell is looking for a highly motivated and experienced individual to serve as Deputy Division Chief of the Consumer Advocacy & Response Division (CARD) within the Public Protection & Advocacy Bureau. CARD receives and reviews complaints, advocates on behalf of Massachusetts consumers, and implements settlements entered into by the Attorney General’s Office (AGO) in various areas relating to the Office’s consumer protection efforts, including: debt collection, mortgage lending and servicing, housing, automobile sales and lending, utilities, and professional services. The Division also provides referrals and other assistance to consumers, performs research, engages in community outreach, and participates in public education trainings.

Primary Duties: The Deputy Division Chief in CARD plays a central role in the Office’s handling of consumer complaints and inquiries from members of the public. The Deputy Division Chief oversees the review, investigation, and resolution of consumer complaints filed with the AGO. Such oversight includes the assignment of consumer complaints, managing team workflow, fostering team collaboration, and serving as a training and information resource for division staff. The Deputy Division Chief provides training and support related to consumer protection subject matter and skills development for consumer specialists and administrative staff in the Division. The Deputy Division Chief will assist with handling complex projects within the Division and is expected to support cross-divisional work and communicate effectively with outside agencies to maintain and foster those relationships. The Deputy Division Chief fosters a positive work environment in CARD, working with all staff, interns, and volunteers in the Division, across all four AGO offices. This role is based in Boston but requires occasional travel to the AGO’s regional offices in Worcester, Springfield, and New Bedford.

Position Requirements: A bachelor’s degree or equivalent experience is required. Preference will be given to those with a J.D. from an accredited law school. Preference will also be given to those with experience in individual consumer advocacy, mediation, or intake services in a legal, government, or nonprofit setting. Experience overseeing and supporting the work of others is also preferred. Preference also will be given to applicants who have demonstrated experience working with diverse populations. The ability to speak and understand Spanish, Portuguese, Haitian Creole, or Chinese (Mandarin or Cantonese) is a plus. A writing sample is required of all applicants.

The position requires excellent interpersonal, organizational, program planning, and analytical skills; effective writing skills and reading comprehension; proficiency with Microsoft Office Suite; proficiency using a database; a proven record of sound judgment and decision making; and proven customer service skills. The successful candidate must be able to work independently and in a team environment and be able to work with multiple deadlines across a variety of projects. Applicants should possess experience providing complex and confidential support in a high-profile environment. The successful candidate will be able to demonstrate a connection to the people and communities we serve and an interest in supporting a respectful, diverse, equitable, and inclusive work environment.

Position Type: Full-Time/Exempt. Our current hybrid model includes some remote workdays for most positions.

Salary: $92,400 to $102,600

Application Process: To apply for this position, visit the AGO website’s jobs portal at www.mass.gov/ago/employment to register and create a profile, upload your cover letter and resume, and submit an application. Candidates may only apply directly using the AGO’s online Employment and Recruitment jobs portal. The application deadline for this posting is September 4, 2024.

Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact the Human Resources Division at (617) 963-2041.

Inquiries regarding position & status may be made to:

Isabel Silva, Managing Administrative Assistant

Public Protection & Advocacy Bureau

(617) 963-2922

The Attorney General’s Office is an Equal Opportunity Employer.  As the representative of the Commonwealth and its residents, the Attorney General’s Office strives to ensure that those working in our office reflect the diversity of the communities we serve.  The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.