Operations Manager

ABOUT US

UpStart accelerates growth, nurtures ideas, and advances new experiences for the Jewish community by connecting impact-driven entrepreneurs to expertise, community, and capital.

UpStart was founded fifteen years ago with a sole focus: to accelerate the success of social entrepreneurs fueling a renaissance in Jewish life. Since then, we have invested in hundreds of ventures and their leaders while cultivating an ecosystem of institutional leaders and funders committed to Jewish community change. We are excited to be actively implementing a new Strategic Plan to put social entrepreneurs at the center of everything we do.

INCLUSIVE HIRING COMMITMENT

UpStart is powered by Jewish wisdom, ethics, and values. We believe these elements of Judaism help shape diverse, inclusive, equitable and vibrant communities. As such, we aspire to build an entrepreneurial ecosystem that models a future that is more diverse, equitable, inclusive, and just. Statistics show that women and structurally marginalized and/or underrepresented groups of people need to see themselves in almost 100% of the requirements in a job posting to apply. We welcome you to apply even if you don’t meet 100% of the qualifications, as no one applicant ever does.

UpStart strongly encourages applications from individuals with varied identities and backgrounds, including people of color, women, people with disabilities, immigrants, LGBTQIA people, and people who come from low-income or working-class backgrounds. As an equal opportunity employer, all individuals are encouraged to apply without regard to race, color, religion, age, disability, national origin, gender, sexual orientation, marital status, ancestry, genetic information, medical condition, veteran status, or any other class protected under federal, state, or local laws.

POSITION SUMMARY

UpStart is seeking an Operations Manager who will bring strong organization and detailed follow-through to our fast-paced environment. This role will support the implementation of organizational systems and develop resources to support streamlined operations, including managing project timelines. The Operations Manager will be a driving force behind interdepartmental projects and internal collaboration, keeping track of processes and delegating as needed. Additionally, this role will oversee all aspects of in-person event management, from planning logistics to on-site execution.

This role will report to the Senior Director, Operations & Systems and work closely with all internal departments. This role is expected to travel up to 4 times a year for the annual UpStart staff gathering and other events as needed.

RESPONSIBILITIES

Project and Resource Management

• Execute the project management of a variety of organizational projects including program grants and program admission.
• Coordinate processes across cross-departmental teams, including leading meetings or agenda items.
• Identify inefficiencies within current processes and implement improvements to optimize workflow. Create and adapt resources and templates to support standard operating procedures.
• Keep timelines, processes, resources, etc. organized in internal systems including: Google Drive, Trello, and Salesforce.
• Partner with the DEIJ team to train and oversee a team of evaluators to review and select grant and program applicants.
• Oversee the customer service and communications experience for program admissions, including hosting office hours, responding to applicant inquiries, and providing updates on application status and follow-up actions

Event Logistics Management

• Organize and facilitate all internal and external event logistics for up to 10 annual events, including overseeing:
  • Planning timelines
  • Accommodations and travel arrangements
  • Event spaces
  • Food and beverage
• Implement leading practices for an inclusive experience for all participants and stakeholders
• Establish on-site preparation, production, and breakdown procedures
• Train staff to execute procedures and hand off responsibilities
• Oversee participant experiences from start to finish to ensure consistent, human-centered service

This job description is intended to convey information essential to understanding the scope of the position. It is not intended to be an exhaustive list of skills, efforts, duties, or responsibilities associated with the position.

SKILLS AND EXPERIENCE

• 3-5 years of work experience
• Successful collaborator across departments and teams, with a relationship-driven approach to work
• Ability to break down a high-level vision into implementable action items in a high-paced environment with many projects, moving pieces, and competing priorities
• Detail-oriented with strong follow-through, while maintaining adaptability and agility as organizational and technological priorities change
• Excellent communication skills across all seniority levels and stakeholder groups
• Strong project management skills with the ability to manage multiple projects simultaneously
• Familiarity with leading practices as it relates to designing accessible, inclusive events for adult learners preferred
• Excitement to learn new skills, technology, and information
• Commitment to integrating a diversity, equity, inclusion, and justice lens into every piece of their work
• Adaptability and agility in the face of change, both organizational and technological
• Passion for UpStart’s mission and the work of UpStart’s network
• Commitment to uphold UpStart’s values and Guiding Principles