Program Manager, Global

Location: Remote, Optional Hybrid in Los Angeles, CA or Pittsburgh, PA 

Reports to: Executive Director 

Start: Fall, 2024

Salary: $70,000 - $80,000

About Us

WORK accompanies families in Haiti and beyond out of poverty through good, dignified jobs. Our goal is simple, to ensure two heads of household are in living income jobs so that each family can pull themselves out of poverty forever.

We partner with families and communities to understand their needs, co-design programs and services to address improvements, implement their recommendations, and invest in local leaders and community infrastructure. We commit to the communities we serve until they no longer need us, whether that takes 10 days or 10 years. 

Part of our workforce strategy centers around collection of recyclables where we work to improve the lives and livelihoods of collectors and workers. We facilitate and coordinate the setting of and advancement of responsible sourcing standards across people-powered value chains, working with workers, recycling partners, and brand partners to ensure human rights and communities of collection as well as the environment are treated with dignity and respect.  

Position Overview

WORK is seeking a Program Manager to manage our existing and growing suite of programs and Advisory Projects. The Program Manager can expect to manage the day to day of several programs across multiple geographies and engage directly with team members and partners across the globe. The Program Manager will also collaborate with the team on special projects that drive innovation forward for the families and collectors we serve. This team member will report to our Executive Director and collaborate directly with various team members. 

Our culture is collaborative, entrepreneurial, and fast-paced. We maximize resources to provide the most effective services for the families we serve. We're looking for like-minded individuals who are invested in accompanying our families and collectors to financial independence. The new team member must be an adaptable, positive, and collaborative team player. 

Responsibilities

Program and Project Management

• Design and facilitate the program and project lifecycles, specific to the needs program and service recipients and desired outcomes.
• Manage each project forward internally according to program and client timelines, maneuvering needs across program and project partners as projects evolve
• Facilitate progress with program team and clients by addressing overall work plan, milestones, final deliverables and ensuring on-time delivery of all products. 
• Manage at least one team member to ensure country program teams are properly supported to reach desired outcomes. 

Deliver on program and project outcomes 

• Collaborating with our Global Program Manager on Program Design and Curriculums to align on program objectives, process, and outcomes. 
• Manage systems change in material value chains with our global partners. 
• Collaborate with our Executive Director and Project Teams to develop work plans that align with our model and process to support necessary systems change for our clients. 
• With support from our team, families, and collectors, establish expertise in our model to bring responsibility sourcing standards to material value chains and to improve lives and livelihoods for workers.  
• Getting the job done. Ensure all programs and projects exemplify our values in service and are carried out with a commitment to accompany participants out of poverty for good. 
• Support the development of recommendations for clients by ensuring our process is sound, voices are heard, and recommendations are realistic, actionable, and will deliver outcomes while meeting global, local, and legal standards.
• Recommend change management practices to the global team to improve how we support our program team and clients to achieve stated outcomes. 
• Work with the team to design and execute pilots and implement developed recommendations to the client.
• Support the investment of human capital for our clients to move recommendations forward. 
• Always ensure that our outcomes and deliverables are centered transforming systems to improve the lives and livelihoods of workers. 

Project and Proposal Development

• Work with our Executive Director to develop new projects with potential clients.
• Support the drafting of proposals, ensuing mission-alignment of proposed projects, and working with the team to design project details. 

Support Business Development

• Ensure a high degree of client and funder satisfaction by delivering on our commitment. 
• Sharing new information, trends, and insights gathered from projects and external facing engagements to the team to continuously expand our knowledge base. 
• Deliver program and project case studies to share the outcomes of our work
• Work with the team to monitor and share outcomes metrics with partners, clients, and our Engagement Team

Other duties as assigned

Desired Skills and Experiences

• Project management - experience with outcomes-centric project manager practices.
• Commitment - Demonstrated ability to manage programs and projects from start to finish, ensuring team members and partners are engaged, and desired outcomes are met. 
• Fast Learner - Capacity to quickly learn and form expertise in a specific subject matter, including human-powered value chains, labor rights, human rights, and systems change and change management 
• Adaptable - You thrive in a fast-paced work environment and can adapt to changes. 
• Executes to Results – Setting and hitting goals is important to you. You maintain a high standard and work hard to get results. 
• Curious and Entrepreneurial - You do well in having the ability to find your way to creative solutions that reach the desired outcomes. 
• Technical Experience – We operate on Google Drive  and Suite, Asana, and Slack. You're familiar with these platforms and have strong powerpoint, word, and spreadsheet skills. 
• Effective Communicator – You’re an active listener and an effective communicator, both internally with our team and externally with clients.
• Travel and Flexible Schedule - Regular travel internationally and to various US-cities along with working some evenings and weekends will be required.

Location

This is a remote position that will require occasional domestic and international travel.  WORK has office space in Los Angeles, CA and Pittsburgh, PA that can be available for candidates at those locations for use. 

WORK is committed to an inclusive and supportive work culture and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, ancestry, gender, sex, gender identity or expression, age, medical condition, sexual orientation, marital status, citizenship, pregnancy, physical or mental disability, genetic information, veteran status, military status, caregiver status or any other characteristic protected by federal, state, or local laws.