Manager, Membership & Data Management

ABOUT SWE:

The Society of Women Engineers (SWE) for more than seven decades has given women engineers a unique place and voice within the engineering industry. Our non-profit organization is centered around a passion for our members’ success and continues to evolve with the challenges and opportunities reflected in today’s exciting engineering and technology specialties.

OUR VALUES:

Integrity | Inclusive Environment | Mutual Support | Professional Excellence | Trust

Our values shape our culture, drive our decisions, and define who we are. These values serve as the compass for our actions, encouraging a shared sense of purpose among our staff and sets the standard for how we conduct business.

JOB DESCRIPTION:

We are seeking a Manager, Membership & Data Management who embodies the values, principles, and priorities that guide our initiatives as we continue to make a lasting impact on the future.

The position of Manager, Membership & Data Management will support the Society of Women Engineers (SWE) by managing key membership processes and ensuring a positive experience for all members. The position will work collaboratively with the Associate Director of Membership & Data Management and other stakeholders including marketing, communications, and finance to implement strategies that support membership growth, and deliver a seamless and impactful member experience

CORE RESPONSIBILITIES:

Membership Operations (50%)

1. Collaborate with the Associate Director to develop and implement strategies to support membership growth and retention.
2. Oversee year-round SWE Mentor Network program and work with vendor points of contact to ensure optimal functionality of the platform.
3. Work in close collaboration with committees and other volunteer groups to support projects and events aimed at increasing member engagement and growth.
4. Monitor and report on key retention metrics
5. Manage tasks related to membership dues payments and invoicing,working closely with the finance team.
6. Serve as a resource for the team, providing training and guidance when needed on key membership processes and tasks.
7. Collaborate with the marketing/communications staff to create and review membership-related communications, including promotional materials and newsletters.
8. Develop and coordinate member outreach activities, webinars, and networking opportunities to foster a sense of community and engagement.

Data Management (15%)

1. Oversee key data management tasks and serve as team lead for processing new member applications and renewals, updating member information, and ensuring the accuracy of membership records.
2. Supports troubleshooting and resolving fonteva membership and registration based issues in collaboration with Associate Director and Salesforce administrator.

Customer Service (15%)

1. Serve as additional support for member inquiries, responding promptly and professionally to email, phone, and in-person inquiries.
2. Assist with managing member and event registration service tickets.

Event Support (10%)

1. Manage the member registration grant process for Annual Conference.
2. Oversee and execute the bulk registration process for non-employer registrations.
3. As needed, review abstracts and session presentations for Annual Conference.

General (10%)

1. Other duties as assigned.

DESIRED SKILLS:

• Strong computer skills including Microsoft Office applications and Google Workspace; Internet and technology savvy.
• Strong program and project management skills.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in using customer service platforms, ticketing systems, and databases.
• Ability to work collaboratively in a team environment and independently with minimal supervision.
• Strong problem-solving and decision-making skills.
• Flexibility to travel and provide onsite event support when needed.

SUPERVISORY RESPONSIBILITIES:

This position manages one direct report, Coordinator, Membership and Data Management, with the ability to manage more as needed.

TRAVEL & SCHEDULE:

This position works 40 hours per week based in the SWE HQ Office in Chicago, IL. Typically, at least 1-2 days per week is required in the office. Additional time in the office is needed on occasion for all staff meetings.

EDUCATION AND/OR EXPERIENCE:

• Prior association membership experience required; 2-3 years professional society experience preferred.
• Bachelor's degree in a relevant field or equivalent experience.
• Previous experience in customer service, preferably in a membership-based organization.
• Experience with Salesforce Service or similar CRM platform is highly desired.
• Project management experience is a plus.