Job Description
Are you an experienced database manager with a passion for collaboration, streamlining processes and analyzing data? Make an impact at our innovative school and community organization!
St. James is a faith-based educational community deeply rooted in transformative loving relationships.
Located in the Allegheny West neighborhood of Philadelphia:
- The School serves students and families who are most in need, providing a full scholarship to every student. Students benefit from small class sizes, an extended day, robust music programs, extensive social-emotional support, and an 11-month school year (Sept - July)
- The Graduate Support Program is a lifelong commitment to every child. It prepares students for future success and supports them along the way – through high school, college, careers, and beyond.
- The Welcome Table designs community actions and creates spaces for members of the school and broader community to address essential needs and experience a community of sharing.
- The Church of St. James the Less seeks to be a place to encounter God, build community and grow personally with weekly mass and worship services.
The Associate Director, Advancement Operations is a critical new position responsible for managing all operations, reporting, and data analysis functions for St. James’ fast-paced, growing Advancement Office, which raises $6M annually. This role is non-exempt, and includes the following key responsibilities:
- Managing and improving the effectiveness of fundraising databases, primarily Raiser’s Edge.
- Processing all gifts and data entry, handling approximately 2,000 gifts per year.
- Collaborating with the Advancement Team to provide ongoing support and education on effective database use.
- Managing nuanced donor and revenue reports/data analysis needs for a growing Advancement Department.
- Serving as the key liaison with Finance to ensure revenue is coded accurately.
- Conducting research on current and prospective donors.
- Utilizing data strategy to make data-informed decisions and recommendations that guide the successful growth of the department.
The ideal candidate:
- Possesses strong collaboration and communication skills.
- Excels at extracting key insights from technical data.
- Is patient and meticulous.
- Embraces a "data nerd" mindset with a passion for numbers and analytics.
- Is highly process-oriented and detail-focused.
- Demonstrates the ability to identify gaps and propose effective solutions.
- Maintains accuracy in all tasks.
- Is a continuous learner who stays updated on new technologies and trends.
- Is proactive and self-motivated.
Required Qualifications:
- Bachelor’s degree or equivalent experience
- Strong track record of advancement operations/database management experience
- Advanced in Raiser’s Edge or equivalent CRM database
- Advanced in Microsoft Office, especially Microsoft Excel
Key Responsibilities:
Database Management (50%)
- Act as the database administrator, developing and implementing strategies to enhance the database’s effectiveness for all aspects of the advancement process (e.g., cultivation, stewardship, solicitation).
- Process all types of gifts (e.g., check, stock, credit card) and ensure accurate entry into Raiser’s Edge according to standard protocols.
- Collaborate with the Associate Director, Donor and Volunteer Engagement to ensure timely donor acknowledgment.
- Ensure database accuracy, integrity, and maintenance through regular audits and clean-up routines; continuously improve data procedures.
- Train and educate the Advancement team on Raiser’s Edge best practices.
- Develop and maintain an operational procedures manual, ensuring adherence by all users.
- Manage the pledge reminder process to ensure timely pledge fulfillment.
- Build and support list creation and segmentation (queries, exports, etc.) for various fundraising and engagement efforts.
- Manage user access across the organization, including rights, training, and ongoing support.
Data Analysis, Reporting, and Compliance (25%)
- Generate dashboards and reports to assess department successes, trends, and growth opportunities.
- Prepare and maintain financial reports to track annual fundraising goals.
- Monitor and communicate key data insights to the Advancement Team for informed decision-making, including fundraising and communication metrics (e.g., key performance indicators, email campaign open and click rates).
- Serve a key role in ensuring organizational compliance for St. James’ participation in the EITC/OSTC Tax Credit Programs; partner with School House Team to gather student data needed for scholarship eligibility.
Business Operations (10%)
- Serve as the key liaison with auditors and the Finance team during the annual audit, providing all required details and reports related to revenue.
- Ensure accurate recording of all revenue and prepare donation reports for bank deposits.
- Collaborate with the Finance team to ensure proper recording of gift revenues; provide year-to-date and monthly reconciliation reports.
- Implement processes and procedures to support Advancement efforts.
- Maintain data hygiene across all products.
Prospect Identification and Research (10%)
- Conduct prospect research, share key findings with the team, and assist in developing donor outreach strategies.
- Perform wealth screenings, create prospect and donor profiles, and provide referrals into the Advancement team prospect pipeline.
- Stay updated on fundraising priorities and use prospecting tools to identify potential donors whose interests align with St. James’ strategic goals.
- Provide analytical support for fundraising operations, including segment analysis, A/B testing, and upgrade strategies, with recommendations for improvement.
E-Marketing Support (5%)
- Support e-marketing campaigns by providing accurate data for segmentation, targeting, and personalization based on donor behavior and preferences.
- Ensure effective integration between Raiser’s Edge and other communication tools (e.g., Race Sign Up, Constant Contact, ThankView).
Additional Duties
- Serve as the primary relationship manager for all development operations products (e.g., Raiser’s Edge, Constant Contact), including recommending the annual budget for these products and negotiating competitive renewal pricing.
- Required participation in common life at St. James School (e.g., lunch, Mass, House Meetings, etc.).
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