Development Operations Coordinator

Position Tagline: Exciting opportunity for an enthusiastic, detail-oriented, and tech-savvy early career professional passionate about supporting youth in foster care through effective fundraising and donor relations.

Office Location: Boston, MA – Currently Silver Lining Mentoring works in a hybrid capacity with all staff working in-office on Wednesdays. This position is based in Massachusetts; applicants must be a resident of MA, NH or RI. This position requires some evening/weekend hours and local travel for occasional events & activities. 

Salary & Benefits: Salary commensurate with experience, with an anticipated salary between $60,000-$65,000. Silver Lining Mentoring offers a strengths-based collaborative team, flexible work environment, accessible office location in downtown Boston, and excellent benefit package with generous vacation including a 1-week closure in the winter. 

To Apply: Candidates should submit a resume and thoughtful cover letter explaining why you would like to be considered for this position to developmenthr@silverliningmentoring.org. Applications will be reviewed immediately for an anticipated late July/early August start date. 

Organizational Overview: 

Silver Lining Mentoring (SLM) empowers youth in foster care to thrive through committed mentoring relationships and the development of essential life-skills. For over 20 years, SLM has matched young people in the child welfare system with highly committed adult volunteer mentors. The match relationship is supported by in-depth training and ongoing personalized match support from clinically-informed staff. Most youth participants are preparing to age out of the child welfare system and Silver Lining mentors offer both companionship and guidance in navigating critical life skills. 

SLM offers four core services to young people impacted by the child welfare system. This includes Community Based Mentoring, which provides one-to-one volunteer mentorships to youth ages 7+; Learn & Earn, a life skills curriculum accompanied by a 1:1 volunteer mentorship available to young people ages 16+, and Transition Age Youth Services, which provides life skills development and leadership opportunities to help young adults navigate their independent living goals. SLM’s fourth core service is offered through the Silver Lining Institute, the organization’s national initiative to expand access to mentoring relationships for youth impacted by foster care. 

Position: 

The Development Operations Coordinator is an enthusiastic, self-starter who plays a key role in the success of Silver Lining Mentoring’s year-round fundraising efforts. This role will enhance development operations processes; oversee the donor database; manage data entry and gift processing, acknowledgements, and report generation; support donor research, communications, outreach, and fundraising campaigns; assist with special events; and provide critical administrative support as the “glue” of the development team. This position provides many opportunities for networking, skill-building, and professional development. 

If you are an early career development professional who thrives in a fast-paced and friendly environment, is rigorously attentive to details, well-organized, tech savvy, and has a passion for data, we would love to hear from you.

Responsibilities:

Data Management and Team Operations (45%)

• Oversee Silver Lining Mentoring’s donor database through regular data input, data clean-up, gift processing, and donor updates; provide training and support to team members as needed.
• Generate internal and external reports and provide relevant analysis of data to ensure the organization remains on track towards its goals.
• Regularly reconcile with Finance and support year-end audit requests.
• Manage Silver Lining Mentoring’s third-party online giving portal, Classy, and other giving platforms.
• Ensure grant materials (applications, award notifications, payments, reports) are correctly documented and stored.
• Document and maintain development policies and procedures to ensure efficient department-wide operations.
• Stay updated on fundraising trends and technology; recommend and oversee the implementation of new development tools.
• Assist with general office administrative tasks, as required.

Annual Fund Management (20%)

• Collaborate with the Development Team to create and execute on an annual development and donor stewardship calendar. 
• Manage production process, budget, and schedule for all mail and digital annual appeals, including vendor management.
• Collaborate with internal and external stakeholders to collect stories and draft content for other donor communications collateral (e-newsletters, programmatic updates, brochures, etc.);  manage production process, budget, and schedule. 
• Create online donation forms for fundraising initiatives such as events and appeals.

Donor Relations and Events (35%)

• Systematize and manage the donor acknowledgment process, including writing and mailing donor acknowledgement letters and pledge reminders promptly.
• Conduct research and develop donor profiles and meeting briefs for CEO, development staff, and other organization leaders.
• Provide logistical support for virtual and in-person cultivation events, and site visits, including preparing materials, coordinating schedules, identifying vendors, staffing registration and monitoring post-event follow-up. 
• Support the planning and execution of Silver Lining Mentoring’s annual fundraising event, the Match Gala, by overseeing the production process for event invitations; managing event-related data and registrations; researching and implementing event technology solutions; conducting research on event attendees; tracking event expenses and revenue; recruiting, training and coordinating event volunteers; and assisting with event set-up, registration, guest services and teardown. 

Who You Are & What You’re Good At: 

Our ideal candidate will be a values-led, adaptable individual interested in supporting youth impacted by foster care. We are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below. However, there are innumerable ways to learn, grow, and excel professionally. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. Data shows that BIPOC and women often rule themselves out from job opportunities when they don’t feel they fit 100% of the criteria listed in a job description. If that sounds like you, don’t rule yourself out! 

• You’re mission-driven. You demonstrate a deep commitment to and belief in the mission, vision and values of Silver Lining Mentoring. You have 2-4 years of professional work experience, preferably in nonprofit fundraising (part-time, work study or internship included), and a desire to learn and grow.
• You are data-minded. You have meticulous attention to detail as well as strong writing and proofreading skills. You see the value in capturing accurate and complete data and can research, collect, organize, and analyze data to help inform organizational decision-making. 
• You’re on top of your stuff. You are highly organized, complete tasks within expected timeframes, and communicate with partners throughout your work. You are a proactive and resourceful self-starter who enjoys working in a fast-paced environment. You are skilled at managing up and across teams to ensure project deliverables are met on time.
• You leverage technology well. You have experience working with a database and running reports (Salesforce or similar systems preferred). You can use existing resources and locate new-to-SLM resources to further our work. Familiarity with Google Suite, Microsoft Office Suite, Box and Constant Contact software preferred.
• You’re curious about people and systems. You strive to improve systems to serve the team best. You share ideas. You point out when something doesn’t seem right. When in doubt, you ask questions. 
• People can trust you. You have a high level of self-awareness and a strong sense of responsibility and accountability.  You act with integrity and maintain confidentiality in all matters. You can collaborate and communicate effectively with a diverse set of stakeholders, including external partners and vendors.
• You show up fearlessly. You’re earnest, passionate, and open to learning from mistakes. You are enthusiastic and have a positive attitude. You are strongly encouraged to apply if you are a person of the global majority (PGM)/black and/or indigenous person of color (BIPOC) and/or if you have lived foster care experience. 
• You are an awesome teammate. You work well with others, can be counted on to work independently, and are eager and excited by providing administrative support to further the organization’s mission. You receive and incorporate feedback, provide quality feedback, and are flexible in our ever-evolving environment.
• Please note that at this time Silver Lining Mentoring is not able to sponsor U.S. work authorization for this role. 

Silver Lining Mentoring is an Equal Opportunity Employer