Benefits Coordinator/ Administrative Coordinator

Who We Are:

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Job Summary:

Hours: Full-Time; 40 hours weekly

Union: Yes

Union Name: 1199 SEIU

Patient Facing:

This position will be two-fold: responsible for providing assistance to patients with enrollment into available health benefits programs, as well as supporting the Family Team in duties essential to the cohesive running of the Family Clinic and shelter sites. This position will work with patients both in clinic and shelter settings.

Responsibilities:

Benefits Coordinator:

• • Primary provider of benefits assistance to all Family Team patients across all sites
• Utilize the required systems to review insurance status and eligibility of all Family Team patients, patients presenting to clinics and staying at shelter sites
• Accurately complete and process medical applications and required documentation for patients in a timely and organized manner, providing follow-up assistance when necessary
  • Work closely with the Manager of Patient Intake & Benefits Enrollment to implement processes and procedures for enrolling and maintaining patients in the appropriate medical benefits programs
  • Enter all insurance and demographic information into required systems and EHR as needed in an accurate and timely manner
  • Routinely check and update benefits information in the so that each patient’s information is accurate and up–to-date
  • Provide continuous outreach to patients and insurance carriers to ensure insurance is active and updated
  • Develop new strategies to target the uninsured populations within our patient demographic, with the ultimate goal of increasing total patient coverage
  • Assist patients with establishing primary care, scheduling appointments, placing and following up with referrals for specialty clinics within and outside the McInnis Health Group
  • Create reports related to patient enrollment, insurance, and benefits, and analyzes data.
  • Provide patients with information specific to their insurance plans and offer education and resources on utilization of plan benefits, including SSI, SNAP, WIC, EITC, etc.
  • Maintain up to date knowledge on evolution of insurance and benefits in order to assist patients in obtaining the best available insurance type

Administrative Coordinator:

• • Act as the primary Front Desk personnel for the Family Clinic, and support for all other sites, through answering phones, checking patients in/out, and scheduling appointments, and managing milieu
  • Monitor overall Family Clinic facility upkeep and safety, acting as a liaison and contact point for building partners
  • Register new patients into EHR for all Family Team sites, monitor and update registration information for all patients
  • Provide transportation assistance to patients through utilization of PT-1, Waave, and DPH transportation programs, follow up and ensure scheduled transportation is provided, and problem solve around transportation concerns
  • Assist with quality metrics and equity adherence through monitoring and initiating required screenings, imputing data into EHR, and alerting Providers of abnormal results
  • Subsequent follow up with team members for any noted deficiencies in these measures to ensure completion
  • Act as a team member in developing and executing quality improvement and patient outreach/engagement projects
  • Monitor the Family Team and provider schedule to ensure appropriate staffing and coverage for scheduled and walk-in appointments
  • Support Behavioral Health team through initiating BH referrals, scheduling of psychiatry appointments
  • Maintain all clients' privacy and confidentiality, adhering to HIPAA regulations and those policies as implemented by the BHCHP
  • Timely and accurate documentation of all client encounters in the EHR

Qualifications:

Basic Knowledge/Skills:

• Detail oriented and strong organizational skills
• Strong interpersonal skills and be able to work positively with a wide range of people
• Strong computer skills
• Knowledge of public health insurance programs
• Ability to work independently
• Bilingual preferred

Experience and Education:

• Associate’s or Bachelor’s degree in a related field and/or have attained the requisite skills from prior work experience (1-2 years in a patient benefits or health insurance support capacity).
• Experience with report-writing and data analysis required; experience with Crystal Reports preferred.
• 2 years experience in a clinical environment preferred

Compensation and Benefits:

• The compensation starts at $22.00 per hour and increases based on years of experience.
• BHCHP full time employees are eligible for our competitive time off policy of 4 weeks’ vacation, health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount. In addition, eligible employees will receive yearly increases, additional compensation of seven thousand five hundred added to your base hiring rate for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers.