Job Description
About MSF USA | Doctors Without Borders
Doctors Without Borders/Médecins Sans Frontières (MSF) is an independent international organization that provides medical care to the people who need it most. The organization cares for people affected by conflict, disease outbreaks, disasters, and social exclusion in more than 70 countries. MSF offers medical humanitarian assistance solely based on need, regardless of race, ethnicity, religion, or politics. Our international project teams include medical, logistical, and administrative staff, most of them hired locally and working with their own communities. Our actions are guided by medical ethics and the principles of independence, impartiality, and neutrality. We also bear witness and speak out about the experiences of our colleagues and patients.
MSF USA is one of 24 sections supporting the global movement, primarily through staff recruitment, fundraising, advocacy, and communications. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission.
Role Overview
The Association Communications Assistant develops and manages content for MSF USA association membership and key associative events to boost engagement in the leading associative digital platforms of the US association. The role serves as the MSF USA focal point to ensure that the US membership/community engagement and the Souk platforms are fed with quality and consistent MSF USA-related content and are dynamic and safe spaces for association members to exchange opinions and ideas. The position is supervised by the Association coordinator, who leads the Association team in collaboration with relevant associative/executive stakeholders (Souk editorial team, MSF USA Board members, MSF associative network, and relevant office departments.)
Department Accountabilities
Leadership and Direction
Inspire and guide others, communicating actions needed and how they relate to broader organizational mission and strategy.
Stakeholder Management
Identify and engage with key internal and external stakeholders to create positive working relationships that enable the initiation, delivery, and implementation of a program or project.
Advance Diversity, Equity, & Inclusion
Support and advance diversity, equity, and inclusion (D, E, and I) by providing an example, advice, and guidance on D, E, and I to internal and external stakeholders to enable them to adopt these principles in ways that will also enhance innovation and other performance measures. Represent the organization to external stakeholders on D, E, and I issues.
Operations Management
Execute and manage operations using predetermined protocols and procedures to achieve specified operational performance standards.
Organizational Capability Building
Take action to develop capabilities at an organizational level to ensure that these are relevant to current and future organizational requirements and to enable the organization at large to achieve MSF USA goals and fulfill the potential of its people.
Board Relationship
Develop and improve relationships with Board members; identify priorities, issues, and strategic challenges in the business for Board discussion.
Roles Specific Outcomes
Internal Communications
Contribute to and execute a communications plan within established internal communication systems and procedures and in collaboration with the MSF USA Association team. Contribute to strategies to diversify audiences of the US association membership and increase accessibility to information on the associative platforms and for associative events or initiatives (such as Board meetings, Regional Associative Meetings, General Assembly, Welcome to MSF, and online discussions.)
Content Creation and Moderation
Develop and manage MSF USA-related content to increase awareness of MSF activities and internal debates that will be shared on the associative digital platform (the Souk). Propose and lead editorial initiatives with the Souk and MSF USA association teams. Effectively follow and promptly report inappropriate or offensive content to the Association Coordinator and senior management.
Stakeholder Management
Develop and implement a relationship management and onboarding plan for existing and new contributors and users of the new membership/community management platform and the Souk. Identify and build relationships with relevant decision makers and influencers within the organization and enable adequate two-way flow of information and resolution of issues. Collect feedback from users and internal stakeholders to ensure their needs are met, providing summary analyses and recommendations for changes based on input.
Insights and Reporting
Produce various data and analytics reports, such as periodic content moderation reports for the MSF USA executive team.
These core accountabilities should not be construed to contain every function/responsibility that may be required by an incumbent in this job. Incumbents are required to perform other functions as assigned.
Complexity And Problem-Solving Skills
THOUGHT: How MSF USA staff understand the organization, manage complexity and contribute by creating new and different.
People Focus
Build strong relationships and deliver solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the team's level of service; acts when the team does not meet standards; aligns processes with organizational needs.
Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.
Global Perspective
Takes a broad view when approaching issues using a global lens. Shows global thinking at work; adjusts organizational practices to meet different regions or countries' unique needs. Use a broad perspective when addressing issues and challenges.
Cultivate Innovation
Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.
RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.
Drives Results
Consistently achieves results, even under challenging circumstances. Regularly pushes self to attain outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.
PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.
Collaborates
Build partnerships and work collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.
Values Differences
Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and communication methods.
Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information concisely and professionally when speaking or writing.
SELF: MSF USA staff demonstrate self-awareness by having an open mindset and continuously seeking opportunities to learn, grow, and improve.
Instills Trust
Gains the confidence and trust of others through honesty, integrity, and authenticity. Models of openness and authenticity encourage others to be upfront with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.
Manages Ambiguity
Operate effectively, even when things are uncertain or the way forward is unclear. Responds effectively to ambiguous situations, seeks to resolve ambiguity, and makes progress. Seeks guidance on how to adapt to changes and responds with appropriate composure and effectiveness.
Situational Adaptability
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considering the needs of clients, constituents, and the organization shifts priorities appropriately.
Technical Competencies
Plans and Aligns
Planning and prioritizing work to meet commitments aligned with MSF-USA goals.
Financial Acumen
Interprets and applies understanding of key financial indicators to make better business decisions.
Tech Savvy
Anticipating and adopting innovations in organizational digital and technology applications.
Data Collection and Analysis
The ability and skill to determine and analyze trends from data collected to assist in compiling reports that will help in decision-making.
Project Management Skills
The ability to plan and manage small project assignments within desired cost, time, and quality parameters.
Presentation And Written Communication Skills
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considering the needs of clients, constituents, and the organization shifts priorities appropriately.
Supervisory Responsibility
At a minimum, the Job Holder should possess:
Must be willing to travel for work as needed.
Compensation
$67,350 to $101,025 based on experience
MSF-USA is dedicated to creating a diverse, impartial, and inclusive workforce. We are an equal opportunity employer and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences as per applicable laws. We also provide reasonable accommodation for disabilities or religious beliefs and practices. We encourage individuals from underrepresented communities in the Humanitarian Aid sector to apply.
If you have a disability and require accommodations to use our website to apply for a position, please contact Human Resources at employment.msfusa@newyork.msf.org. We consider reasonable accommodation requests on a case-by-case basis.
Doctors Without Borders/Médecins Sans Frontières (MSF) is an independent international organization that provides medical care to the people who need it most. The organization cares for people affected by conflict, disease outbreaks, disasters, and social exclusion in more than 70 countries. MSF offers medical humanitarian assistance solely based on need, regardless of race, ethnicity, religion, or politics. Our international project teams include medical, logistical, and administrative staff, most of them hired locally and working with their own communities. Our actions are guided by medical ethics and the principles of independence, impartiality, and neutrality. We also bear witness and speak out about the experiences of our colleagues and patients.
MSF USA is one of 24 sections supporting the global movement, primarily through staff recruitment, fundraising, advocacy, and communications. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission.
Role Overview
The Association Communications Assistant develops and manages content for MSF USA association membership and key associative events to boost engagement in the leading associative digital platforms of the US association. The role serves as the MSF USA focal point to ensure that the US membership/community engagement and the Souk platforms are fed with quality and consistent MSF USA-related content and are dynamic and safe spaces for association members to exchange opinions and ideas. The position is supervised by the Association coordinator, who leads the Association team in collaboration with relevant associative/executive stakeholders (Souk editorial team, MSF USA Board members, MSF associative network, and relevant office departments.)
Department Accountabilities
Leadership and Direction
Inspire and guide others, communicating actions needed and how they relate to broader organizational mission and strategy.
Stakeholder Management
Identify and engage with key internal and external stakeholders to create positive working relationships that enable the initiation, delivery, and implementation of a program or project.
Advance Diversity, Equity, & Inclusion
Support and advance diversity, equity, and inclusion (D, E, and I) by providing an example, advice, and guidance on D, E, and I to internal and external stakeholders to enable them to adopt these principles in ways that will also enhance innovation and other performance measures. Represent the organization to external stakeholders on D, E, and I issues.
Operations Management
Execute and manage operations using predetermined protocols and procedures to achieve specified operational performance standards.
Organizational Capability Building
Take action to develop capabilities at an organizational level to ensure that these are relevant to current and future organizational requirements and to enable the organization at large to achieve MSF USA goals and fulfill the potential of its people.
Board Relationship
Develop and improve relationships with Board members; identify priorities, issues, and strategic challenges in the business for Board discussion.
Roles Specific Outcomes
Internal Communications
Contribute to and execute a communications plan within established internal communication systems and procedures and in collaboration with the MSF USA Association team. Contribute to strategies to diversify audiences of the US association membership and increase accessibility to information on the associative platforms and for associative events or initiatives (such as Board meetings, Regional Associative Meetings, General Assembly, Welcome to MSF, and online discussions.)
Content Creation and Moderation
Develop and manage MSF USA-related content to increase awareness of MSF activities and internal debates that will be shared on the associative digital platform (the Souk). Propose and lead editorial initiatives with the Souk and MSF USA association teams. Effectively follow and promptly report inappropriate or offensive content to the Association Coordinator and senior management.
Stakeholder Management
Develop and implement a relationship management and onboarding plan for existing and new contributors and users of the new membership/community management platform and the Souk. Identify and build relationships with relevant decision makers and influencers within the organization and enable adequate two-way flow of information and resolution of issues. Collect feedback from users and internal stakeholders to ensure their needs are met, providing summary analyses and recommendations for changes based on input.
Insights and Reporting
Produce various data and analytics reports, such as periodic content moderation reports for the MSF USA executive team.
These core accountabilities should not be construed to contain every function/responsibility that may be required by an incumbent in this job. Incumbents are required to perform other functions as assigned.
Complexity And Problem-Solving Skills
- Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements.
- Ability to navigate highly political environments and facilitate exchange with MSF stakeholders.
- Understand the web platform from across the movement and recommend solutions when issues arise.
THOUGHT: How MSF USA staff understand the organization, manage complexity and contribute by creating new and different.
People Focus
Build strong relationships and deliver solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the team's level of service; acts when the team does not meet standards; aligns processes with organizational needs.
Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.
Global Perspective
Takes a broad view when approaching issues using a global lens. Shows global thinking at work; adjusts organizational practices to meet different regions or countries' unique needs. Use a broad perspective when addressing issues and challenges.
Cultivate Innovation
Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.
RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.
Drives Results
Consistently achieves results, even under challenging circumstances. Regularly pushes self to attain outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.
PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.
Collaborates
Build partnerships and work collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.
Values Differences
Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and communication methods.
Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information concisely and professionally when speaking or writing.
SELF: MSF USA staff demonstrate self-awareness by having an open mindset and continuously seeking opportunities to learn, grow, and improve.
Instills Trust
Gains the confidence and trust of others through honesty, integrity, and authenticity. Models of openness and authenticity encourage others to be upfront with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.
Manages Ambiguity
Operate effectively, even when things are uncertain or the way forward is unclear. Responds effectively to ambiguous situations, seeks to resolve ambiguity, and makes progress. Seeks guidance on how to adapt to changes and responds with appropriate composure and effectiveness.
Situational Adaptability
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considering the needs of clients, constituents, and the organization shifts priorities appropriately.
Technical Competencies
Plans and Aligns
Planning and prioritizing work to meet commitments aligned with MSF-USA goals.
Financial Acumen
Interprets and applies understanding of key financial indicators to make better business decisions.
Tech Savvy
Anticipating and adopting innovations in organizational digital and technology applications.
Data Collection and Analysis
The ability and skill to determine and analyze trends from data collected to assist in compiling reports that will help in decision-making.
Project Management Skills
The ability to plan and manage small project assignments within desired cost, time, and quality parameters.
Presentation And Written Communication Skills
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considering the needs of clients, constituents, and the organization shifts priorities appropriately.
Supervisory Responsibility
- None
At a minimum, the Job Holder should possess:
- A minimum of three years of communications or journalism experience, including managing or producing editorial content using web platforms.
- Experience working with MSF or an international non-profit organization is preferred.
- Proficiency in French is highly preferred.
Must be willing to travel for work as needed.
Compensation
$67,350 to $101,025 based on experience
MSF-USA is dedicated to creating a diverse, impartial, and inclusive workforce. We are an equal opportunity employer and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences as per applicable laws. We also provide reasonable accommodation for disabilities or religious beliefs and practices. We encourage individuals from underrepresented communities in the Humanitarian Aid sector to apply.
If you have a disability and require accommodations to use our website to apply for a position, please contact Human Resources at employment.msfusa@newyork.msf.org. We consider reasonable accommodation requests on a case-by-case basis.
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Marketing, Public Relations, and Writing/Editing -
Industries
Non-profit Organizations
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